Sales & Admin Support – English Native Speaker

Rointe heating; Santomera; On-site; EUR 22,000 - 32,000; Full time

Benefits offered by this job

Growth prospects

Collaborative environment

Job summary

Rointe, a leader in heating products, seeks a Sales & Admin Support to join its sales team at the Santomera, Murcia facility. You will oversee the entire order process, ensure accurate CRM use, and support customers with product guidance. The role emphasizes English communication and teamwork within a dynamic, growth‑oriented environment.

The company offers a stable, professional path with international projection and equal opportunities in a respectful, diverse workplace.

Qualifications

• Experience in a similar position.
• Native English.
• Ability to work in a team.
• Knowledge of purchasing, marketing and logistics.
• Sales experience.
• Strong ability to handle customers over the phone.

Responsibilities

• Overseeing the entire order process, ensuring orders are processed correctly and on time.
• Ensure customers are correctly parameterised in the system to optimise their experience and manage orders.
• Manage customer claims efficiently, ensuring quick and satisfactory resolution.
• Meet tight deadlines while maintaining high-quality standards.
• Monitor order deliveries and ensure on-time arrival and proper conditions.
• Monitor KPIs related to customer service and ensure targets are met.
• Manage the company's CRM to maintain detailed records of all interactions.
• Provide product usage assistance and customised solutions to customers.
• Maintain communication with Area Sales Managers to anticipate needs and resolve incidents.
• Manage refunds or compensation policies to ensure satisfaction.
• Keep accurate records of activities and communications with Area Sales Managers.
• Create and improve procedures for customer feedback and complaint resolution.

Skills

Similar experience

English native

Team player

Sales experience

Customer service

Purchasing

Marketing

Logistics

Tools

CRM

Job description

OFERTA Sales & Admin Support

Rointe, a leader in the manufacturing of electric heating products whose mission is to provide efficient and responsible heating solutions in the national and international market.

Would you like to be part of a leading company in its sector, with professional development and international projection?

We are currently looking for a Sales & Admin Support to join our sales team and further grow our successful business. This is an exciting and rewarding opportunity that offers career and personal growth.

If you are looking for a stable, dynamic job and you wish to develop and enrich your professional career in an environment of respect and diversity, we offer you the possibility of finding it by working with us.

This position is 100% on-site at our facilities in Santomera, Murcia.

The role:

• Overseeing the entire order process, ensuring that orders are processed correctly and on time.
• Ensure that customers are correctly parameterised in the system to optimise their experience and facilitate the management of their orders.
• Manage customer claims efficiently, ensuring a quick and satisfactory resolution.
• Demonstrated ability to meet tight deadlines while maintaining high-quality standards.
• Constantly monitor order deliveries and ensure that they arrive on time and in the agreed conditions.
• Monitor industry and customer service related KPIs, ensuring compliance with set targets.
• Manage the company's CRM tool to maintain an organised and detailed record of all customer interactions.
• Providing assistance to customers on the use of our products, resolving doubts and providing customised solutions.
• Maintain fluid communication with Area Sales Managers to anticipate their needs and resolve incidents efficiently.
• Manage refund or compensation policies to ensure customer satisfaction.
• Ensure that records of activities and communication with each Area Sales Managers are accurate and up to date.
• Create and improve procedures for customer feedback and complaint resolution.

The candidate:

• Experience in a similar position.
• Native English.
• Working in a team.
• Knowledge of purchasing, marketing and logistics.
• Sales experience.
• Strong ability to handle customers over the phone.

What can we offer?

• Joining a leading multinational company in its sector with great growth prospects.
• Work in a collaborative environment surrounded by staff who will help you grow professionally.

We are committed to equal opportunities for all, rejecting any discrimination based on age, colour, gender, religion, or disability.