Energy Application Support Analyst - AI-Driven SaaS

Enverus

España

Remote

EUR 25,000 - 35,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Enverus is seeking an Application Support Analyst to deliver frontline support for energy sector software applications. You will diagnose and resolve user issues, document requests, and educate customers to maximize platform value.

The role emphasizes strong collaboration, problem-solving, and the ability to manage cross-functional cases while maintaining deep product knowledge and customer focus. A technical background in energy or renewables is preferred.

Qualifications

Degree in Electrical Engineering or related field, or equivalent technical experience (preferred)
2+ years of experience in application support roles or similar client-facing positions
Background in renewable energy project design or geospatial analysis
Proficient in task and project management
Understanding of Python, FTP, and API fundamentals
Proficient in English
General understanding of the power and electric markets (preferred)
Experience with CRM platforms (Salesforce) and Atlassian tools (Jira, Confluence)
Grafana and/or Databricks experience (preferred)
Experience with Power Automate (preferred)
Proficiency with Microsoft 365 Suite (preferred)
Certifications such as ITIL, CompTIA+ (preferred)

Responsibilities

Provide front-line support for software applications via email, phone, and video call within organization-level agreements.
Troubleshoot UI and API issues, collaborating with users to resolve problems efficiently.
Maintain organized records of customer requests with accurate documentation.
Ensure regular and predictable attendance for the designated shift.
Educate customers to help them gain value from our suite of products and drive high customer satisfaction.
Advocate for customer needs by sharing actionable feedback, escalating product issues with key details, and anticipating next steps.
Provide timely updates to customers on unresolved issues.
Investigate advanced technical issues and collaborate with team members or stakeholders to identify solutions.
Gain a complete understanding of client requirements before providing solutions.
Collaborate with team members, contribute to team discussions, and ensure cases flow effectively to neighboring departments.
Follow department and company processes and procedures.
Maintain deep product and technical knowledge to ensure accurate, high-quality support.
Participate in cross-training to broaden skills and improve collaboration and customer outcomes.
Contribute to internal and external self-help documentation.
Support special assignments and projects in partnership with Senior Analysts and Managers.