Rooms Operations Lead: Guest Experience & Ops Strategy

Bikini Island & Mountain Hotels; Islas Baleares; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Bikini Island & Mountain Hotels is seeking a Rooms Operations Manager for our Colònia de Sant Jordi property on Mallorca. You will lead the rooms division, align front office, housekeeping, guest experience and reservations, and maintain Bikini standards with a hands-on, creative mindset.

You will report to the GM, drive daily operations, and role-model a guest-centric kultur while coordinating with Bikini HQ on sustainability projects and guest experiences.

Qualifikationen

• Strong leadership in Rooms Division and hotel operations.
• Fluent in English and Spanish; other languages a plus.

Aufgaben

• Represent the GM in absence and oversee daily operations of rooms departments.
• Develop and optimize Bikini Promises, SOPs & experiences.
• Train and support the team, ensuring high-quality standards and guest satisfaction.

Kenntnisse

Rooms Division

Front Office

Housekeeping

Guest Experience

Reservations

Opera Cloud

Lighthouse

Duve

HotelNetSolutions

Billbox

Multicultural teams

Communication

Languages: English/Spanish

Leadership

Tools

Opera Cloud

Lighthouse

Duve

HotelNetSolutions

Billbox

Jobbeschreibung

Bikini Island & Mountain Hotels is seeking a Rooms Operations Manager for our Colònia de Sant Jordi property on Mallorca. You will lead the rooms division, align front office, housekeeping, guest experience and reservations, and maintain Bikini standards with a hands-on, creative mindset.

You will report to the GM, drive daily operations, and role-model a guest-centric kultur while coordinating with Bikini HQ on sustainability projects and guest experiences.