Sorting Team Leader

JD.COM; Madrid; On-site; EUR 42,000 - 66,000; Full time

Job summary

JD Logistics in Madrid is seeking an agile frontline operations supervisor to lead daily sorting floor shifts, oversee unloading, induction, and belt monitoring, and ensure on-time staging for outbound transport. The role demands hands-on leadership of a busy team in a cross-dock environment.

The ideal candidate will manage 30+ operators, drive throughput, and maintain safety standards while coordinating with transport dispatchers. Fluency in English and Spanish is required.

Qualifications

• Greenfield launch leadership in a high-volume parcel sortation or cross-dock hub.
• Frontline floor management of large operator teams in a busy logistics environment.
• Fluency in English and Spanish; Mandarin a plus.
• Flexibility to work various shifts to maintain sorting network alignment.

Responsibilities

• Lead daily sorting floor shift operations (unload, induction, belt monitoring, cage consolidation) to ensure on-time outbound staging.
• Track hourly throughput, manage deviations, and enforce safety and quality standards.
• Supervise 30+ operators, coordinate with transport dispatchers, and ensure compliance with local labor agreements.
• Maintain productivity and morale while operating in a fast-paced cross-dock setting.

Skills

Team leadership

Industrial operations

Bilingual English/Spanish

Tools

WMS/WCS

RF barcode scanning

Automated sorting conveyors

Job description

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Position

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Spanish market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.

This position is designed for an agile, high-energy frontline operational leader who thrives in fast-paced cross-docking environments. The role demands an execution-focused supervisor who can manage teams of sorting operators, maintain fluid throughput across automated systems, and meet strict dispatch windows.

The Mission & Core Scope

• The Mission: Lead, motivate, and direct daily sorting floor shift operations (unload scanning, induction, automated belt monitoring, and cage consolidation) to ensure all packages are sorted by postal code and staged for outbound transport with zero delay.
• The Scope: You will take direct, hands-on floor responsibility for a dedicated sorting line or processing zone, tracking hourly units-per-hour (UPH) throughput, managing sorting deviations, and enforcing compliance with the Convenio Colectivo de Logística de Madrid.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Hourly Sorting Throughput (SLA): Successfully manage shift execution to hit or exceed processing capacity metrics, preventing any parcel accumulation or belt gridlocks.
• Near-Zero Mis-Sort Rate: Establish rigorous scanning and visual verification discipline on the floor, keeping sorting errors and incorrect zip-code assignments to absolute minimum levels.
• Frontline Labor and Safety Management: Oversee real-time operator placement across induction and loading bays, track team attendance, and run smooth shift handovers while maintaining high morale and absolute safety around moving conveyor components.
• Transport Injection Compliance: Coordinate closely with transport dispatchers to ensure that sorted packages are structurally containerized, manifested, and loaded onto outbound trailers before strict vehicle departure cut-offs.

Position Requirements

• Greenfield Launch Expertise: You must have a verified background of acting as a team leader, line coordinator, or senior supervisor within a high-volume parcel sortation center, express cross-dock hub, or final-mile injection node during a site launch or major peak season.
• Frontline Floor Mastery: Proven experience leading fast-paced teams of industrial operators (30+ workers), deep familiarity with Warehouse Management Systems (WMS/WCS), automated sorting conveyor lines, cross-dock matrix routing, and RF barcode scanning infrastructure.
• Language Proficiency: Professional fluency in English and Spanish is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late nights, or weekend shifts) to guarantee complete sorting network alignment.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.