Remote Wind Operations Lead: Data-Driven Ops Leader

Menarini; Barcelona; Remote; EUR 55,000 - 75,000; Full time

Job summary

Amazon Central Operations is seeking a Central Operations Area Manager - FTC in Barcelona to lead a team of up to 25 associates and ensure efficient last-mile service, cost control, and partner experience. You will drive data-driven decisions, develop standard work, and maintain SOP compliance in a fast-paced environment.

You will collaborate with program managers, apply Lean/Six Sigma concepts, and implement improvements to enhance customer and delivery partner outcomes.

Qualifications

• Experience managing people.
• Clear, concise communication with leadership and cross-functional teams.
• Experience using data to influence business decisions.
• Advanced English (CEFR B2/C1).
• Bachelor's degree.

Responsibilities

• Responsible for last-mile customer experience and partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Lead area of up to 25 associates and escalate issues as needed.
• Develop best practices and standard work for the network.
• Ensure SOP compliance and SLAs and drive continuous improvement.

Skills

People management

Data-driven decision making

English proficiency

Cross-functional collaboration

Education

Bachelor's degree

Tools

MS Office

SQL

Python

Job description

Amazon Central Operations is seeking a Central Operations Area Manager - FTC in Barcelona to lead a team of up to 25 associates and ensure efficient last-mile service, cost control, and partner experience. You will drive data-driven decisions, develop standard work, and maintain SOP compliance in a fast-paced environment.

You will collaborate with program managers, apply Lean/Six Sigma concepts, and implement improvements to enhance customer and delivery partner outcomes.