Last-Mile Operations Lead — Area Manager

Amazon; Barcelona; On-site; EUR 52,000 - 70,000; Full time

Job summary

Amazon is seeking an Area Manager for the Central Operations team in Barcelona. You will lead a team of up to 25 associates, coordinating with drivers and partners to optimize last-mile performance.

You will drive cost efficiency, customer experience, and partner satisfaction while developing best practices and standard work. Responsibilities include data-driven daily decisions, escalation management, safety compliance, and continuous improvement initiatives.

Qualifications

• Experience managing people
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience using data to influence business decisions
• Knowledge of advanced English at CEFR level B2/C1
• Bachelor's degree

Responsibilities

• Be accountable for last-mile customer experience, cost, and delivery partner experience
• Use data-driven decisions to achieve daily operational excellence
• Make fast-paced decisions and execute effectively
• Identify best practices to improve customer, cost, and partner outcomes
• Develop processes and systems to achieve metrics and scale operations
• Act as the primary escalation point for the team of associates
• Provide daily status updates to Program Managers and report major escalations
• Drive continuous improvement and enforce SOPs and SLAs
• Maintain understanding of workflow and daily metrics goals
• Review and update SOPs as required
• Ensure work areas are clean and properly equipped
• Identify safety hazards and participate in safety initiatives
• Provide vacation coverage for Managers
• Guide the team with independent judgment
• Ensure successful area performance through tracking and reporting metrics

Skills

People management

Clear communication with leadership

Data-driven decision making

Advanced English (CEFR B2/C1)

Education

Bachelor's degree

Tools

MS Office

SQL

Python

Job description

Amazon is seeking an Area Manager for the Central Operations team in Barcelona. You will lead a team of up to 25 associates, coordinating with drivers and partners to optimize last-mile performance.

You will drive cost efficiency, customer experience, and partner satisfaction while developing best practices and standard work. Responsibilities include data-driven daily decisions, escalation management, safety compliance, and continuous improvement initiatives.