Operational Manager

Bayer Cropscience Limited; Barcelona; On-site; EUR 40,000 - 60,000; Full time

Job summary

Amazon is seeking a Central Operations Area Manager for the Central Operations team on a fixed term contract in Barcelona. The role focuses on delivering on operational objectives by coordinating with drivers, third‑party partners, and Amazon Operators to ensure smooth customer experiences.

You will lead a team of up to 25 associates, manage labor allocation, train new staff, and act as the main escalation point while developing best practices and standard work for the network.

Responsibilities

• Lead a team of up to 25 associates, manage labor allocation, train new staff, and act as the main escalation point while developing best practices and standard work for the network.

Job description

Central Operations Area Manager - FTC, Central Operations

*This is a fixed term contract position*

This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world‑class customer experiences.

The Central Operations Area Manager ensures positive interactions between Amazon drivers, third‑party companies, and Amazon Operators and delivers on operational objectives. Through the use of tools, management of a team of associates, and coordination with various partners, Assistant Shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Area Managers will lead a team of up to 25 associates, serving as a problem solver and primary escalation point for the team, provide periodic updates to Program Managers about status of the operation or any major escalations, allocate labor and train new associates, drive