Remote Wind Operations Lead – Barcelona

Menarini; Barcelona; Remote; EUR 55,000 - 75,000; Full time

Job summary

Amazon Central Operations is seeking a Central Operations Area Manager - FTC in Barcelona to lead a team of up to 25 associates and ensure efficient last-mile service, cost control, and partner experience. You will drive data-driven decisions, develop standard work, and maintain SOP compliance in a fast-paced environment.

You will collaborate with program managers, apply Lean/Six Sigma concepts, and implement improvements to enhance customer and delivery partner outcomes.

Qualifications

• Experience managing people.
• Clear, concise communication with leadership and cross-functional teams.
• Experience using data to influence business decisions.
• Advanced English (CEFR B2/C1).
• Bachelor's degree.

Responsibilities

• Responsible for last-mile customer experience and partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Lead area of up to 25 associates and escalate issues as needed.
• Develop best practices and standard work for the network.
• Ensure SOP compliance and SLAs and drive continuous improvement.

Skills

People management

Data-driven decision making

English proficiency

Cross-functional collaboration

Education

Bachelor's degree

Tools

MS Office

SQL

Python

Job description

Central Operations Area Manager - FTC, Central Operations

Description
*This is a fixed term contract position*
This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world-class customer experiences.
The Central Operations Area Manager ensures positive interactions between Amazon drivers, third-party companies, and Amazon Operators and delivers on operational objectives. Through the use of tools, management of a team of associates, and coordination with various partners, Assistant Shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Area Managers will lead a team of up to 25 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Program Managers about status of the operation or any major escalations, allocate labor and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times.

Responsibilities:

• Responsible for last-mile customer experience, last-mile cost, and delivery partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Make decisions and execute in a fast-paced environment.
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
• Serve as a problem solver and primary escalation point for the team of associates.
• Provide periodic updates to Program Managers about the status of the operation or any major escalations, on a daily basis.
• Develop best practices and standard work. Drive continuous improvement into our operation.
• Enforce SOP compliance and SLAs response times, and elevate any deviation from the standard.
• Maintain a full understanding of workflow and daily metrics goals.
• Review and update SOPs as required.
• Ensure work areas remain clean and are properly equipped.
• Identify and address safety hazards within the work area, and participate in safety initiatives.
• Provide vacation coverage for Program Managers.
• Provide direction to the team of associates utilizing independent judgment.
• Ensure successful area performance, through tracking and reporting metrics.

Basic Qualifications

• Experience managing people.
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams.
• Experience using data to influence business decisions.
• Knowledge of advanced English at CEFR level B2/C1.
• Bachelor's degree.

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques.
• Experience in logistics.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Experience working in a fast-paced, rapidly changing operations environment.
• Experience in program management, logistics, operations, supply chain, transportation, or equivalent.
• Experience leading process improvements.
• Experience working in a fast paced, quickly changing or international environment.
• Bachelor's degree or above in Operations, Business, Project Management or Engineering.
• Experience with SQL and Python scripting.
• Experience designing or facilitating business review mechanisms.
• Experience building operational playbooks, standard work, or process documentation.

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