Remote VIP Solutions Architect - Player Engagement & ROI

Keywords Studios

España

On-site

EUR 70,000 - 100,000

Full time

14 days+

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Job summary

A global gaming services company is seeking a Lead Solutions Architect for VIP Services to spearhead their player engagement programs. This role involves architecting bespoke services for VIPs, focusing on Net Revenue Retention and engagement. Candidates should have over 8 years in Player Support or Account Management with a strong emphasis on VIP programs. The position offers a permanent, full-time, remote opportunity based in Europe, emphasizing innovative outreach strategies to maximize client engagement and revenue.

Qualifications

8+ years in Player Support or Account Management, with at least 3+ years focused on VIP or loyalty program management.
Deep understanding of “Support as a Profit Center” strategies.
Exceptional presence and communication skills for building trust with clients.

Responsibilities

Architect end-to-end VIP engagement models and define the Player Journey.
Work with Operations teams to set requirements for VIP Account Managers.
Develop reporting frameworks for VIP program health focusing on key metrics.
Act as the Subject Matter Expert for VIP services in client discussions.
Own narrative for VIP-related bids and articulate a sophisticated approach to retention.
Design proactive outreach campaigns to drive revenue.