Remote VIP Account Manager for Elite Players

Gamdom; Madrid; Remote; EUR 55,000 - 75,000; Full time

Benefits offered by this job

25 days of paid time off

Equipment allowance

Remote-first environment

Competitive salary with performance‑dr

Opportunities for professional growth

Job summary

Gamdom is seeking a VIP Account Manager to own relationships with our highest-value players, delivering a highly personalized experience and driving VIP engagement, retention, and loyalty across Intercom, Discord, and email.

You will build long-term relationships, tailor rewards and promotions, monitor player insights, and collaborate with Customer Support, Marketing, Promotions, and Payments to ensure a seamless VIP experience in a fast-paced, remote, international environment.

Qualifications

• Proven experience in VIP management or related client-facing roles.
• Experience in iGaming, online gaming, crypto, or high-value customer environments is highly desirable.
• Strong relationship-building and communication skills with high-value clients.
• Excellent written and verbal English communication.
• Ability to manage multiple VIP relationships in a fast-paced, remote setting.
• Proactive, solution-oriented with attention to detail.
• Familiarity with CRM and communication platforms such as Intercom and Discord.
• Ability to analyze player data and behavioral insights to inform rewards and promotions.

Responsibilities

• VIP Relationship Management: build and maintain long-term relationships with VIP players.
• Player Engagement & Retention: develop personalized engagement strategies and manage tailored rewards and promotions.
• Communication & Support: serve as the primary contact across channels and resolve issues end-to-end.
• Data & Player Insights: monitor activity and maintain records of VIP interactions.
• Cross-Functional Collaboration: collaborate with Customer Support, Marketing, Promotions, Payments to ensure a seamless VIP experience.

Skills

VIP management

Account management

Customer success

Customer service

iGaming experience

CRM tools

Intercom

Discord

Data analysis

Tools

Intercom

Discord

CRM

Job description

Gamdom is seeking a VIP Account Manager to own relationships with our highest-value players, delivering a highly personalized experience and driving VIP engagement, retention, and loyalty across Intercom, Discord, and email.

You will build long-term relationships, tailor rewards and promotions, monitor player insights, and collaborate with Customer Support, Marketing, Promotions, and Payments to ensure a seamless VIP experience in a fast-paced, remote, international environment.