Remote Travel Consultant, ERM (Crew & Offshore)

BCD Travel; España; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Travel industry perks and discounts

Generous vacation days

Wellbeing tools

Job summary

BCD Travel seeks a Travel Consultant, ERM to deliver accurate, proactive travel support on a global scale. You will manage customer inquiries via multiple channels, provide travel details, and actively upsell related products while ensuring high service standards.

You will handle crew movements, rotations, and disruptions, working in a fast-paced, 24/7 environment. Join a truly international team shaping efficient travel solutions.

Qualifications

• Proven ERM, marine, offshore, or crew travel experience.
• Hands-on experience managing crew movements, rotations, and disruptions.
• Detail-oriented with ability to work accurately under pressure.
• Able to thrive in a fast-paced, 24/7 service environment.
• Strong collaboration within a global, multi-regional operations setup.
• Proficient with GDS Amadeus.
• Excellent English verbal and written communication.
• Solid knowledge of travel industry policies and processes.

Responsibilities

• Search and confirm travel reservations for the customer.
• Involve yourself in crew movements, rotations, and disruption handling.
• Provide industry information such as low fares, penalties, and visa details.
• Respond promptly with focused attention to the customer.
• Support teammates across teams and functions.
• Meet individual and team goals.

Skills

ERM experience

Attention to detail

Global collaboration

English fluency

Tools

Amadeus GDS

Job description

BCD Travel seeks a Travel Consultant, ERM to deliver accurate, proactive travel support on a global scale. You will manage customer inquiries via multiple channels, provide travel details, and actively upsell related products while ensuring high service standards.

You will handle crew movements, rotations, and disruptions, working in a fast-paced, 24/7 environment. Join a truly international team shaping efficient travel solutions.