Marine Travel Consultant ERM, EUROPE

BCD Travel; España; Remote; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Career growth

Travel perks

Diversity & inclusion

Job summary

BCD Travel is seeking a Travel Consultant for ERM who can work remotely across a European context. The role covers reservations, crew movements, and disruption handling in a fast-paced, 24/7 service environment.

You will provide fare information, penalties, visas, and deliver attentive customer service while collaborating with global teams. Ideal candidates have ERM/crew travel experience, strong English, and detail-oriented, customer-focused skills.

Qualifications

• Experience in ERM, marine, offshore, or crew travel environments.
• Hands-on in crew movements, rotations, and disruption handling.
• Strong communication in English and customer service focus.

Responsibilities

• Search and confirm travel reservations for the customer
• Hands on involvement in crew movements, rotation, and disruption handling
• Provide industry information such as fares, penalties, and visa information
• Respond promptly and give the customer your undivided attention
• Assist teammates across teams
• Meet individual and team goals

Skills

Crew travel ERM

English proficiency

Attention to detail

Team collaboration

24/7 service

Tools

GDS Amadeus

Job description

Travel Consultant, ERM (Remote)

For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.

Shape What's Next With BCD

Full time, Netherlands, Poland, Spain, United Kingdom

What You'll Do

• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to the customer promptly and provide the customer with your undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

What You'll Bring

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by exploring our career site and checking out our social media:

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s In It For You

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.

This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:

• Spain: 25,000 - 32,000 EUR
• Poland: 84,000-96,000 PLN
• Netherlands: 34,000-50,000 EUR

The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.

We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].