Senior Travel Consultant - Temporary Contract

BCD Travel; España; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Travel industry perks and discounts

Generous vacation days

Wellbeing tools

Job summary

BCD Travel seeks a Travel Consultant, ERM to deliver accurate, proactive travel support on a global scale. You will manage customer inquiries via multiple channels, provide travel details, and actively upsell related products while ensuring high service standards.

You will handle crew movements, rotations, and disruptions, working in a fast-paced, 24/7 environment. Join a truly international team shaping efficient travel solutions.

Qualifications

• Proven ERM, marine, offshore, or crew travel experience.
• Hands-on experience managing crew movements, rotations, and disruptions.
• Detail-oriented with ability to work accurately under pressure.
• Able to thrive in a fast-paced, 24/7 service environment.
• Strong collaboration within a global, multi-regional operations setup.
• Proficient with GDS Amadeus.
• Excellent English verbal and written communication.
• Solid knowledge of travel industry policies and processes.

Responsibilities

• Search and confirm travel reservations for the customer.
• Involve yourself in crew movements, rotations, and disruption handling.
• Provide industry information such as low fares, penalties, and visa details.
• Respond promptly with focused attention to the customer.
• Support teammates across teams and functions.
• Meet individual and team goals.

Skills

ERM experience

Attention to detail

Global collaboration

English fluency

Tools

Amadeus GDS

Job description

Travel Consultant, ERM (Remote)

Full time, Temporary, Netherlands, Poland, Spain, United Kingdom

For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.

Shape What's Next With BCD

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.

What You'll Do

• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information
• Respond to the customer promptly and provide the customer with your undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

What You'll Bring

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

Why you’ll love working here

Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.

Meet BCD

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.

• Career site BCD
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.bcdtravel.com/blog/

What’s In It For You

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [e-mail].