Remote Technical Support Specialist I

Hme Careers; España; Remote; EUR 23,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

3 weeks vacation

Paid holidays

Medical, vision, dental

Pet insurance

Life insurance

401K contributions

Job summary

HME seeks a Technical Support Representative for a 100% remote role. You will assist customers and installers with operation, troubleshooting, and installation support from our call center.

Hours include Monday–Friday 5 AM–7 PM and weekends 7 AM–3:30 PM PST, with a flexible 40-hour week. Relocation is not provided; candidates must reside in eligible states and have strong communication skills.

Qualifications

• Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months).
• Excellent verbal and written communication.
• Proven excellent attendance history in your previous employment.
• Computer literacy in various applications including e-mail, MS Office Suite, and customer databases.
• Must have flexibility with shifts, including weekend coverage.

Responsibilities

• Answer incoming calls from customers and installers.
• Provide operation, troubleshooting, maintenance, and installation support.
• Promote and maintain positive customer relations.
• Provide troubleshooting and repair support to installers and customers over the telephone.
• Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities.
• Administer service programs to effectively correct service issues.
• Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting.
• Prepare and maintains daily logs and records.
• Identify and makes recommendations for product improvement.
• Training will be provided.

Skills

Customer service

Troubleshooting

Call center

MS Office

Verbal and written communication

Tools

MS Office Suite

Job description

HME seeks a Technical Support Representative for a 100% remote role. You will assist customers and installers with operation, troubleshooting, and installation support from our call center.

Hours include Monday–Friday 5 AM–7 PM and weekends 7 AM–3:30 PM PST, with a flexible 40-hour week. Relocation is not provided; candidates must reside in eligible states and have strong communication skills.