Remote Entry Level Tech Support 100% Work From Home + Benefits

Onesupport; España; Remote; EUR 12,000 - 17,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Referral program

Job summary

OneSupport is hiring Technical Support Representatives for a 100% work-from-home position. You will handle client cases with a focus on accuracy and customer satisfaction while contributing to a supportive remote team.

The role offers a $12.00 per hour wage, with options for paid PTO after 90 days and a range of benefits as you grow within the company. Training starts immediately to help you succeed in your new role.

Qualifications

• Experience in technical support or customer service roles.
• Ability to work remotely with minimal supervision.
• Strong communication and problem-solving skills.

Responsibilities

• Follow up on client cases to ensure timely resolution.
• Provide accurate information and guidance to customers.
• Maintain high levels of customer satisfaction while working remotely.

Skills

Technical support

Customer service

Typing 40 WPM

Remote work readiness

Tools

Windows 11

MacOS

USB headset

Webcam

Job description

Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives!

As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one.

There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges.

We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching.

Plus, we'll provide you with the paid training you need to succeed in your new role.

What exactly will you be doing in this new role, you ask? As a detail-oriented technical support specalist representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day.

To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 11, or the most current macOS (Macs cannot be more than 5 years old), a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred.

In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace.

Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida*, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia*, and Wisconsin. If you call one of these states home, we would love to hear from you.

Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you!

Job Types:

Full-time, Part-time

Salary:

$12.00 per hour

*Residents of Florida (if hired) will be offered $13 per hour per state law.

*Residents of Virginia (if hired) will be offered $12.41 per hour per state law.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekend availability

Work setting:

• Remote

Application Question(s):

• Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: Remote