Remote T3 Support Engineer: SQL, PHP/JS, AWS

Supportyourapp; Sevilla; A distancia; EUR 47.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule

Remote from EU

Inclusive environment

Compensation in USD

Referral rewards

Work-life balance policy

Leadership support

Self-development programs

Trust-based culture

Descripción de la vacante

SupportYourApp seeks a T3 Support Engineer to tackle back-end, database, and API issues in a fast-paced, multilingual setup. You will analyze logs, reproduce bugs, and implement small fixes while working with cross-functional teams to ensure service reliability.

The role values strong SQL, PHP/JS/TS skills, and cloud experience (AWS). You will document findings clearly and escalate when needed, with a fully remote option for EU-based candidates and USD salary.

Formación

• Excellent English skills (C1) in spoken and written.
• Experience in Technical Support, SRE, or Engineering, with strong troubleshooting and code-reading skills.
• Strong SQL skills and experience with production-scale relational databases.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or another cloud provider, including logs, services, and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.
• Strong written communication skills and ability to document technical findings clearly.
• Strong analytical thinking and research skills.
• Ability to identify when an escalation to the Engineering team is required.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection.

Responsabilidades

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI.

Conocimientos

English (C1)

Technical Support

SRE

Engineering

SQL

PHP

JavaScript

TypeScript

AWS

Sentry

Grafana

Documentation

Analytical thinking

Escalation management

Communication

Herramientas

Sentry

Grafana

AWS

Descripción del empleo

SupportYourApp seeks a T3 Support Engineer to tackle back-end, database, and API issues in a fast-paced, multilingual setup. You will analyze logs, reproduce bugs, and implement small fixes while working with cross-functional teams to ensure service reliability.

The role values strong SQL, PHP/JS/TS skills, and cloud experience (AWS). You will document findings clearly and escalate when needed, with a fully remote option for EU-based candidates and USD salary.