Remote System Operations Specialist – ITIL & Compliance
Merkle Italia
Una candidatura completa en un minuto — currículum adaptado y carta de presentación, listos para enviar.
Ventajas ofrecidas por este puesto de trabajo
Descripción de la vacante
Omega CRM Consulting, a Merkle Company, seeks a System Operations Specialist to drive Operational Excellence for a global pharmaceutical tech stack. You will manage compliance, backups, DR testing, incident management, and SLA monitoring while coordinating with IT and business units.
The role offers remote work in Spain with a permanent contract, competitive benefits, and opportunities for trainings and certifications.
Formación
- Customer oriented and well organized.
- Excellent written and verbal communication in English.
- Experience with infrastructure topics: databases, servers, cloud systems, networking.
- Understanding of ITIL v3.0 fundamentals and operational excellence.
Responsabilidades
- Ensure operational excellence and ISI compliance for systems and apps.
- Coordinate backups, disaster recovery testing, and incident management.
- Monitor SLAs and access controls; coordinate patches.
- Interface with multiple business and IT areas; manage changes.
- Oversee system archiving and onboarding from functional areas to EOC.
Conocimientos
Educación
Herramientas
Descripción del empleo
Omega CRM Consulting, a Merkle Company, seeks a System Operations Specialist to drive Operational Excellence for a global pharmaceutical tech stack. You will manage compliance, backups, DR testing, incident management, and SLA monitoring while coordinating with IT and business units.
The role offers remote work in Spain with a permanent contract, competitive benefits, and opportunities for trainings and certifications.
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