Applications Support Specialist

Merkle Italia; España; A distancia; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Flexible schedule

Home office

Health insurance

Training & Certifications

Descripción de la vacante

Omega CRM, a Merkle Company, is seeking a Systems Operations Specialist to design, develop and support Grants Funding and Early Access systems within the ITMS SMHS team. You will collaborate with global colleagues, translate business requirements into technical specs, and contribute to quality releases with hands-on development and configuration.

The role demands strong English, web tech experience (HTML/CSS/JS/jQuery/SQL), AI prompts, cloud know-how, and agile/ITIL awareness, plus proactive

Formación

• Fluent English, written and spoken.
• Experience with HTML, CSS, JavaScript, jQuery, SQL.
• Experience with writing prompts in AI.
• Degree in Information Technology, Computer Science, or related field.
• At least 3 years as a developer or similar role.
• Experience with cloud solutions development and maintenance.
• Knowledge of Agile methodologies; ITIL is a plus.
• Knowledge of JIRA or similar tools.
• Knowledge of ServiceNow or similar tools.
• Detail-oriented, proactive attitude.

Responsabilidades

• Be a developer supporting the Grants Funding and Early Access systems by keeping them updated and compliant.
• Perform business analysis to gather requirements and translate them into specifications.
• Perform day-to-day troubleshooting and maintenance of the system.
• Apply updates to the systems as necessary.
• Create and maintain system documentation.
• Design and implement technology best practices, guidelines, and processes.
• Become a SmartSimple Cloud Configuration Specialist.
• Provide support to ensure availability and performance for the solutions and their environments.
• Process tickets in the Service Management tool related to the Grants Funding and Early Access applications.

Conocimientos

Fluent English

HTML

CSS

JavaScript

jQuery

SQL

AI prompts

Educación

Information Technology / Computer Science degree

Herramientas

JIRA

ServiceNow

Descripción del empleo

The purpose of this role is to develop required software features, achieving timely delivery in compliance with the performance and quality standards of the company.Job Description:Omega CRM Consulting is looking for a Systems Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.The ITMS Strategic Marketing and Healthcare Solutions (SMHS) team is seeking an eager, motivated self-starter who wants to grow technically and is excited about proactively supporting systems in this domain. Expectation is that this individual will want to become the IT subject-matter expert (SME) for these systems, including hands-on development and configuration of these systems in order to deliver quality releases to our business partners in a timely fashion.As a member of ITMS SMHS team, the individual will work for the DevOps Lectrona product team as a developer, being responsible for the analysis, planning, implementation, customization, enhancement, and support of the Grants Funding and Early Access systems.Tasks & Responsibilities:Be a developer supporting the Grants Funding and Early Access systems by keeping them updated and compliant.Perform business analysis to gather requirements and other demands.Translate business requirements into specifications.Perform day to day troubleshooting and maintenance of the system.Apply updates to the systems as necessary.Create and maintain system documentation.Design and implement technology best practices, guidelines, and processes.Become a SmartSimple Cloud Configuration Specialist.Provide support as required to ensure the availability and performance for the solutions and their environments.Process/handle tickets created in the Service Management tool related to the Grants Funding and Early Access applications.Skills & ExperienceFluent English level, both written as verbal.Experience with HTML, CSS, JavaScript, jQuery, SQL.Experience with writing prompts in AI (Artificial Intelligence).Degree (completed or in progress) in Information Technology, Computer Sciences, or related field.Skilled IT professional with at least 3 years of experience as a developer (or similar position), preferably in global companies or providing services in similar environments.Experience in cloud solutions: development, configuration, and basic architecture.Experience in development, support, and maintenance of complex systems.Knowledge of Agile methodologies (Scrum, DevOps desirable but not mandatory) and ITIL (change and incident management) will be a plus.Knowledge in JIRA or similar tools.Knowledge in Service Now or similar tools.Good attention to detail.Positive, self-sufficient, and proactive attitude is a must.What do We offerPermanent contract.Flexible Schedule. We make it easy. Balance your professional and personal life.Trainings & Certifications. Improve your skills and get the official certificate from our main partners.Home Office.Flexible retribution (public transport ticket, Ticket restaurant, …).Health insurance.OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.#OMEGA #LI·REMOTELocation:Remote - SpainBrand:OmegaTime Type:Full timeContract Type:Permanent