Remote Senior Systems Engineer (Remote)

My It Crew; España; Remote; EUR 81,000 - 116,000; Full time

Job summary

My IT Crew is seeking a Senior Systems Engineer to join our Service Delivery Team in a fully remote role within the United States. The position emphasizes technical excellence across systems, software, and hardware, along with strong customer advocacy and documentation practices.

You will work with a team that values collaboration, evidence-based problem solving, and ongoing training of staff, while handling on-call escalations and root-cause analysis to improve services for clients.

Qualifications

• Senior technical engineer with MSP experience.
• Ability to diagnose and resolve advanced issues.
• Strong communication skills and teamwork.
• Keen attention to detail and problem-solving abilities.
• Adherence to MyITcrew core values and metrics.
• Certifications in CCNA or cloud platforms.

Responsibilities

• Be fanatically awesome all the time.
• Advocate for customer satisfaction.
• Provide technical excellence for systems, software, and hardware.
• Document/update internal KBs, SOPs, and wikis.
• Ask educated questions to determine root causes.
• Collaborate with customers to empower future problem-solving.
• Train incoming staff.
• Report significant/recurring issues.
• Participate in after-hours escalation on-call rotation.

Skills

Excellent communication skills

Attention to detail

Problem-solving mindset

MSP environment experience

Education

CCNA certification or equivalent

Microsoft/Azure cloud certifications

Tools

Active Directory

Job description

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always 'has the cool stuff', we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
• We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team.

Senior Systems Engineer Duties and Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Provide technical excellence t for systems, software, and hardware
• Document/Update internal Kb’s, SOP’s, Wiki’s
• Ask educated questions and listen to customers to determine the root cause of issues
• Work through the problem-solving process with customers, empowering them to do the same in the future
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

Senior Systems Engineer Requirements and Qualifications

• Proven experience as a senior technical engineer, preferably in an MSP Environment
• Ability to diagnose and resolve advanced issues
• Excellent communication skills
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the MyITcrew Core Values and meet standard metrics
• Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
• Advanced skills in the management of Active Directory Domain environments
• Proficient in networking, for both on-premise and cloud-based networks.
• A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments