Remote Service Ops Manager (Data) – Talent KPI Leader

Sant Joan De Déu València; Valencia; A distancia; EUR 79.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave 23 days

Health & Life Insurance

Training platforms access

Referral bonuses

Flexible payments (12/14)

Work-life balance programs

Gym & platform discounts

Descripción de la vacante

UST is seeking a Talent Operations Manager to optimize talent acquisition processes and boost operational efficiency across global teams. This remote, full-time role focuses on scalable hiring workflows and improving candidate experience.

You will coordinate workflows, support scalable hiring initiatives and work with cross-functional teams to refine strategies and measure performance, ensuring data accuracy and process discipline.

Formación

• 4+ years of experience in operational coordination, service management or tech operations.
• Proven incident management and change management experience.
• Strong reporting and management information skills.
• Experience producing KPI, SLA, availability and operational performance reports.
• Strong analytical skills to identify trends, risks and recurring issues.
• Experience coordinating multiple technical teams during incidents.
• Strong stakeholder management and communication skills.

Responsabilidades

• Design scalable service operations frameworks to streamline processes.
• Collaborate with cross-functional teams to refine strategies and align with goals.
• Monitor key performance metrics and identify bottlenecks for improvements.
• Oversee implementation of HR/ops tools to enhance data accuracy.
• Maintain documentation for talent operations policies and procedures.

Conocimientos

Change Management

Operational Reporting

Stakeholder Management

KPI Reporting

SLA Reporting

Data Analysis

Technical Team Coordination

Monitoring & Management

Operational Governance

Continuous Improvement

Descripción del empleo

UST is seeking a Talent Operations Manager to optimize talent acquisition processes and boost operational efficiency across global teams. This remote, full-time role focuses on scalable hiring workflows and improving candidate experience.

You will coordinate workflows, support scalable hiring initiatives and work with cross-functional teams to refine strategies and measure performance, ensuring data accuracy and process discipline.