Remote Senior Operations Leader, CE & META Core Delivery

BSI; España; Remote; EUR 54,000 - 88,000; Full time

Job summary

BSI is seeking an experienced Senior Operations Manager to lead our Continental Europe and META core delivery teams from a home-based role across the EMEA region. You will shape operational performance, drive continuous improvement, and develop high-performing teams while delivering exceptional client experiences.

In this leadership position you will partner with regional stakeholders, harmonize processes, and ensure compliant, scalable delivery that supports sustainable growth across CE & META.

Qualifications

• Experience in operational leadership within assurance or certification.
• In-depth knowledge of management systems auditing and certification processes.
• Lead Auditor qualification and broad technical experience.
• Proven ability to coach and develop teams.
• Strong stakeholder management and communication skills.
• Continuous improvement mindset with constructive challenge.
• Excellent planning, organizational and problem-solving skills.
• Ability to manage competing priorities and stay calm.
• Passion for people development and client experiences.

Responsibilities

• Lead CE & META Operations Delivery Managers.
• Coach and develop teams for high performance.
• Drive workforce planning and capacity management.
• Harmonize operational processes across the region.
• Collaborate with stakeholders to deliver efficient client-focused delivery.
• Monitor performance and drive measurable improvements.

Skills

Leadership

Auditing

Stakeholder management

Continuous improvement

People development

Planning

Communication

Decision making

Change management

Education

Lead Auditor qualification

Job description

BSI is seeking an experienced Senior Operations Manager to lead our Continental Europe and META core delivery teams from a home-based role across the EMEA region. You will shape operational performance, drive continuous improvement, and develop high-performing teams while delivering exceptional client experiences.

In this leadership position you will partner with regional stakeholders, harmonize processes, and ensure compliant, scalable delivery that supports sustainable growth across CE & META.