Senior Operations Manager CEMEA Core Delivery

BSI; España; Remote; EUR 54,000 - 88,000; Full time

Job summary

BSI is seeking an experienced Senior Operations Manager to lead our Continental Europe and META core delivery teams from a home-based role across the EMEA region. You will shape operational performance, drive continuous improvement, and develop high-performing teams while delivering exceptional client experiences.

In this leadership position you will partner with regional stakeholders, harmonize processes, and ensure compliant, scalable delivery that supports sustainable growth across CE & META.

Qualifications

• Experience in operational leadership within assurance or certification.
• In-depth knowledge of management systems auditing and certification processes.
• Lead Auditor qualification and broad technical experience.
• Proven ability to coach and develop teams.
• Strong stakeholder management and communication skills.
• Continuous improvement mindset with constructive challenge.
• Excellent planning, organizational and problem-solving skills.
• Ability to manage competing priorities and stay calm.
• Passion for people development and client experiences.

Responsibilities

• Lead CE & META Operations Delivery Managers.
• Coach and develop teams for high performance.
• Drive workforce planning and capacity management.
• Harmonize operational processes across the region.
• Collaborate with stakeholders to deliver efficient client-focused delivery.
• Monitor performance and drive measurable improvements.

Skills

Leadership

Auditing

Stakeholder management

Continuous improvement

People development

Planning

Communication

Decision making

Change management

Education

Lead Auditor qualification

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title - Senior Operations Manager CEMEA Core Delivery

Location - EMEA - Home-based

Reports To - EMEA Senior Head of Core Operations

Purpose Of Role

At BSI, we believe that great leadership drives exceptional results. We are looking for an experienced, passionate Operations Delivery Leader to lead our core delivery operations in Continental Europe (CE) and the Middle East, Türkiye & Africa (META).

This is an exciting opportunity to play a key leadership role in shaping operational performance, developing high-performing teams and delivering exceptional client experiences across a diverse international region.

If you thrive in a collaborative environment, enjoy driving continuous improvement and are passionate about developing people while delivering business results, we'd love to hear from you!

About The Role

As our Operations Delivery Leader, you will provide strategic and operational leadership to the CE & META core delivery team, working closely with regional stakeholders and the wider EMEA leadership team.

You will be responsible for driving operational excellence, strengthening team capability and ensuring a consistent, efficient and client-centric approach to service delivery.

With a strong focus on collaboration, performance and continuous improvement, you will help shape how we deliver value to our clients while supporting sustainable business growth.

What You'll Be Doing

Lead and Inspire High-Performing Teams

• Provide leadership, direction and support to the CE & META Operations Delivery Managers.
• Coach, mentor and develop teams to build capability, engagement and a high-performance culture.
• Drive workforce planning, resource utilization and capacity management to support business priorities.

Drive Operational Excellence

• Lead the continuous improvement and harmonization of operational processes across the region.
• Work collaboratively with stakeholders to develop efficient, transparent and client-focused ways of working.
• Monitor operational performance, identify improvement opportunities and drive measurable results.
• Support the Senior Head of Operations Delivery in achieving regional business objectives.

Champion Client-Centric Delivery

• Ensure operational decisions and processes consistently deliver value and positive outcomes for our clients.
• Collaborate with compliance and technical teams to maintain effective processes and regulatory standards.
• Support initiatives that enhance customer satisfaction, service quality, and client retention.

Collaborate and Enable Growth

• Partner with regional and wider EMEA stakeholders to deliver shared business objectives.
• Strengthen operational competency and capacity to support evolving business needs.
• Contribute to regional growth plans, resource optimization and the development of scalable delivery solutions.

What We're Looking For

• A strong background in operational leadership, ideally within assurance, certification or a related industry.
• In-depth knowledge of management systems auditing and certification processes.
• Lead Auditor qualification and broad technical experience.
• Proven ability to lead, coach and develop teams to achieve outstanding performance.
• Strong stakeholder management, communication and influencing skills.
• A continuous improvement mindset with the ability to challenge existing practices constructively.
• Excellent planning, organizational and problem-solving capabilities.
• The ability to make sound decisions, manage competing priorities and remain calm under pressure.
• A genuine passion for people development, operational excellence and delivering exceptional client experiences.

Language Requirements

• Business-level English is essential.
• Additional European languages or Arabic would be an advantage.

What Will Make You Successful?

Success in this role will be demonstrated through strong operational performance, effective resource utilization, improved team engagement, enhanced client satisfaction, and consistent delivery against business objectives.

You’ll play an important part in building a capable, resilient and future-ready operations team that supports BSI’s continued growth across CE & META.

Why Join BSI?

At BSI, you’ll have the opportunity to make a meaningful impact within an international organization that values collaboration, innovation and continuous improvement.

You’ll work alongside experienced professionals, influence regional operational strategy and play a key role in developing people, strengthening performance and delivering trusted solutions to our clients.

Salary -

The annual starting base salary for this role varies by country as follows:

• France: €64,000 gross per annum
• Germany: €84,000 gross per annum
• Italy: €57,600 gross per annum
• Netherlands: €81,600 gross per annum
• Poland: PLN 212,000 gross per annum
• Spain: €61,600 gross per annum

The final salary will depend on the candidate's relevant experience, skills, qualifications, and the applicable local salary structure.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors, including automotive, aerospace, built environment, food and retail, and healthcare, BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.