EMEA Engagement Leader: Programs & Delivery

Entelligence; Madrid; On-site; EUR 65,000 - 90,000; Full time

Job summary

Entelligence is seeking an Engagement Manager to lead successful Professional Services engagements for large enterprises. You will coordinate delivery teams, partners, and customers to deliver solutions addressing business needs, supporting project planning, resources, and delivery governance.

The role requires robust client-facing communication, strategic leadership, and the ability to manage multiple engagements concurrently.

Qualifications

• Minimum 5 years of project and/or engagement management experience with complex systems, including hardware and software solutions with multiple tiers.
• Excellent presentation, verbal, and written communication skills.
• Ability to maintain multiple in-flight projects concurrently.
• Proficiency in the Microsoft Office suite.
• Experience in conflict resolution and de-escalation.
• Willingness to travel 25–30% within the region, with other international travel a possibility.

Responsibilities

• Establish and maintain governance and oversight of assigned Professional Services engagements, including third party subcontractors, ensuring consistent adherence to delivery standards, project governance, and Professional Services processes throughout the engagement lifecycle.
• Develop and execute program strategies, plans, and roadmaps, adapting to evolving business priorities.
• Establish robust governance, operating models, communication plans, and delivery frameworks.
• Build trusted relationships with customers, partners, and cross functional stakeholders, influencing decisions at all levels.
• Bridge business requirements, facilitating internal and external discussions and aligning delivery with customer outcomes.
• Drive program decisions, proactively manage risks and dependencies, and resolve complex issues.
• Conduct gap analysis to identify performance and compliance improvements, and design initiatives to close identified gaps.
• Identify automation and process improvement opportunities to streamline delivery and improve program effectiveness.
• Provide strategic leadership across teams, challenging the status quo and driving continuous improvement and innovation.
• Communicate effectively with internal and external stakeholders to share successes and issues and ensure business value realization.

Skills

Project management

Communication

Leadership

Stakeholder management

Problem solving

MS Office

Travel readiness

Education

CISSP or PMP certification

Tools

Salesforce

FinancialForce PSA

Job description

Entelligence is seeking an Engagement Manager to lead successful Professional Services engagements for large enterprises. You will coordinate delivery teams, partners, and customers to deliver solutions addressing business needs, supporting project planning, resources, and delivery governance.

The role requires robust client-facing communication, strategic leadership, and the ability to manage multiple engagements concurrently.