Remote Senior Systems Engineer – MSP & Cloud Expert

My IT Crew; España; Remote; EUR 81,000 - 116,000; Full time

Job summary

My IT Crew is seeking a Senior Systems Engineer to join our Service Delivery Team in a fully remote role within the United States. The position emphasizes technical excellence across systems, software, and hardware, along with strong customer advocacy and documentation practices.

You will work with a team that values collaboration, evidence-based problem solving, and ongoing training of staff, while handling on-call escalations and root-cause analysis to improve services for clients.

Qualifications

• Senior technical engineer with MSP experience.
• Ability to diagnose and resolve advanced issues.
• Strong communication skills and teamwork.
• Keen attention to detail and problem-solving abilities.
• Adherence to MyITcrew core values and metrics.
• Certifications in CCNA or cloud platforms.

Responsibilities

• Be fanatically awesome all the time.
• Advocate for customer satisfaction.
• Provide technical excellence for systems, software, and hardware.
• Document/update internal KBs, SOPs, and wikis.
• Ask educated questions to determine root causes.
• Collaborate with customers to empower future problem-solving.
• Train incoming staff.
• Report significant/recurring issues.
• Participate in after-hours escalation on-call rotation.

Skills

Excellent communication skills

Attention to detail

Problem-solving mindset

MSP environment experience

Education

CCNA certification or equivalent

Microsoft/Azure cloud certifications

Tools

Active Directory

Job description

My IT Crew is seeking a Senior Systems Engineer to join our Service Delivery Team in a fully remote role within the United States. The position emphasizes technical excellence across systems, software, and hardware, along with strong customer advocacy and documentation practices.

You will work with a team that values collaboration, evidence-based problem solving, and ongoing training of staff, while handling on-call escalations and root-cause analysis to improve services for clients.