Remote Senior Systems Engineer — MSP Excellence

My IT Crew; Santa Cruz de Tenerife; Remote; EUR 81,000 - 108,000; Full time

Job summary

My IT Crew is expanding and seeks a Senior Systems Engineer to join the Service Delivery Team. This role emphasizes customer satisfaction, technical excellence in Windows, on-premise and cloud environments, and documentation of knowledge bases.

The candidate should have 5+ years in relevant IT support/engineering, CCNA or equivalent, and strong AD/networks skills. Remote US-based position with MSP context and ongoing team training.

Qualifications

• 5+ years of experience in Windows on-premise and cloud environments.
• CCNA certifications or equivalent.
• Advanced skills in managing Active Directory Domain environments.
• Excellent communication skills.
• MSP environment experience preferred.

Responsibilities

• Be fanatically awesome all the time and advocate for customer satisfaction.
• Provide technical excellence for systems, software, and hardware.
• Document/update internal knowledge bases and SOPs.
• Ask educated questions to determine root causes and guide customers.
• Work through problem-solving with customers and empower them for the future.
• Train incoming staff and report significant issues.
• Participate in after-hours escalation on-call rotation.

Skills

Communication skills

Problem solving

Attention to detail

Team collaboration

Customer satisfaction

Tools

Active Directory

Azure

Networking

Job description

My IT Crew is expanding and seeks a Senior Systems Engineer to join the Service Delivery Team. This role emphasizes customer satisfaction, technical excellence in Windows, on-premise and cloud environments, and documentation of knowledge bases.

The candidate should have 5+ years in relevant IT support/engineering, CCNA or equivalent, and strong AD/networks skills. Remote US-based position with MSP context and ongoing team training.