Remote Senior Customer Journey Lead | AI & Automation

Lever, Inc.; España; A distancia; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Autonomy over journey

Global impact

Leadership potential

Exposure to AI & automation

Descripción de la vacante

Lever, Inc. in Spain is seeking a Senior Customer Journey Manager to own and transform the end-to-end customer journey across a fast-growing global organization.

The role blends customer insights, operational data, and AI to create effortless experiences that strengthen loyalty, with autonomy to identify friction points and drive scalable improvements. You will lead cross-functional initiatives, champion Lean continuous improvement, and mentor future leaders as the function matures in a dynamic,

Formación

• End-to-end journey mapping and ownership of processes.
• Lean continuous improvement mindset and root-cause analysis.
• Translate customer feedback into cross-functional improvements.
• Strong data literacy and evidence-based decision making.

Responsabilidades

• Define and govern the end-to-end customer journey and internal processes.
• Identify opportunities to improve experiences across departments.
• Orchestrate journey improvements with autonomy across functions.
• Drive AI, automation, and self-service to reduce contact rates and friction.
• Lead VOC loops and synthesize insights into business cases for investment.
• Mentor colleagues and scale the function over time.

Conocimientos

Customer Experience

Product Operations

Service Design

Stakeholder management

Lean methodologies

AI & automation

Voice of the Customer (VOC)

Data literacy

Leadership

Educación

Lean Six Sigma

PMP

Herramientas

COPC

Descripción del empleo

Lever, Inc. in Spain is seeking a Senior Customer Journey Manager to own and transform the end-to-end customer journey across a fast-growing global organization.

The role blends customer insights, operational data, and AI to create effortless experiences that strengthen loyalty, with autonomy to identify friction points and drive scalable improvements. You will lead cross-functional initiatives, champion Lean continuous improvement, and mentor future leaders as the function matures in a dynamic,