Customer Value Specialist (m/f/d)

Buynomics; Deutschland; On-site; EUR 30,000 - 60,000; Full time

Benefits offered by this job

Flexibles Arbeiten

Lernbudget

Gesundheits- und Fitnessleistungen

Regelmäßige Unternehmensveranstaltungen

Sprachkurse

Job summary

Ein innovatives Unternehmen sucht einen Customer Value Specialist, der ein Portfolio multinationaler Kunden verwaltet. In dieser Rolle werden Sie als Hauptansprechpartner fungieren, Kunden bei der Nutzung der Plattform unterstützen und strategische Schulungen anbieten. Sie werden auch an der Entwicklung von Upselling-Strategien arbeiten, um den Erfolg der Kunden zu maximieren. Mit einer internationalen und dynamischen Arbeitsumgebung, flexiblen Arbeitsoptionen und einem Fokus auf persönliches Wachstum bietet diese Position die Möglichkeit, in einem zukunftsorientierten Umfeld zu arbeiten und einen echten Einfluss auf die Kunden zu haben.

Qualifications

• Mindestens 2 Jahre Berufserfahrung in einem leistungsstarken Umfeld.
• Starke Fähigkeiten in der Kundenbetreuung und Projektmanagement.

Responsibilities

• Verwalten und Wachsen eines Portfolios multinationaler Unternehmen.
• Leiten der Kundenintegration und Durchführung von Schulungen.

Skills

Projektmanagement

Kundenkommunikation

Datenanalyse

Problem-Lösungs-Fähigkeiten

Education

Bachelor in Wirtschaft

Bachelor in Ingenieurwesen

Tools

PowerPoint

Excel

Job description

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About Buynomics:

“What will customers buy?” This is the critical question underlying all commercial decisions for companies. At Buynomics, we have pioneered Virtual Customer technology to answer this question 100x faster and more precisely than traditional solutions. By replacing gut feeling and spreadsheets, we enable companies to make data-driven, transparent, and customer-centric decisions.

Our platform serves as the operating system for commercial decisions, providing businesses with a unified source of truth to address market-facing questions like pricing, product offerings, and promotions. Leveraging large-scale simulation technologies, we digitize customer behavior to predict purchase patterns in any environment. Our clients use Buynomics to optimize decisions on pricing, portfolio structure, promotions, trade terms, and beyond.

As a Customer Value Specialist / Manager, you will manage and grow a portfolio of multinational corporations, ensuring they achieve success with Buynomics’ innovative solution.

What you'll do:

• Customer Partnership Management: Serve as the primary point of contact for your customer portfolio, building strong relationships and acting as a trusted advisor.
• Onboarding and Training: Lead customer onboarding, conduct tool training workshops, and provide strategic consultation to support integration and usage.
• Revenue Optimization Support: Educate clients on product features, best practices, and strategic applications to enhance revenue growth.
• Strategic Client Planning: Develop and execute up-selling and cross-selling strategies, driving product adoption across departments, users, and business units.
• Needs Assessment: Identify customer needs and coordinate with internal teams to ensure product enhancements align with customer feedback.
• Collaboration with Internal Teams: Work closely with Solution Engineering, Sales, and Marketing teams to address client-specific challenges and explore upselling opportunities.
• Customer Success Initiatives: Drive key customer success projects in alignment with company objectives.

What you'll need:

• A bachelor's degree in economics, business management, engineering, or a related field from a top university.
• At least 2 year of professional experience in a high performing environment - A FMCG company, consultancy or similar is preferred.
• A problem-solving mindset focused on delivering exceptional customer outcomes.
• Strong skills in project management, self-management, and stakeholder alignment.
• Proficiency in PowerPoint and Excel, with a talent for working with quantitative data.
• Excellent communication skills and a passion for engaging with clients.
• An eagerness to learn and a proactive attitude to make an immediate impact.

What we offer:

• A vibrant, international, and diverse work environment.
• Flexible work options: remote within Germany or Spain with occasional visits to our Cologne HQ or Barcelona office or a hybrid setup in one of these locations.
• A dedicated learning budget to support your professional growth and development.
• Local language lessons (Germany and Spain)
• Health and fitness benefits (Germany and Spain)
• Personal and professional growth opportunities
• Regular company events

To ensure a smooth and efficient process and that no applications are overlooked, please apply directly to the role. While we'd love to respond to everyone who reaches out, applying ensures that your application is properly tracked and considered.

Buynomics is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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