Hybrid Operations & Customer Care Intern

ENGIE España; Madrid; Híbrido; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

ENGIE España is seeking a junior/intermediate Operations & Customer Care professional in a hybrid Madrid-based role. You will support recurring operational tasks, handle basic reporting, and coordinate internal actions to ensure workflow continuity in a cloud-enabled environment.

The role emphasizes execution, process follow-up, and cross-functional collaboration within an energy trading-informed setting, with emphasis on accuracy and structured work practices.

Formación

• Junior or intermediate profile with execution focus.
• Comfortable supporting multiple operational streams and adapting to workload peaks.
• Processoriented, structured, and reliable in daily task execution.

Responsabilidades

• Execute operational activities following established procedures.
• Monitor shared mailboxes and classify/assign incoming requests.
• Perform routine validations and ensure consistency in daily execution.
• Escalate incidents according to defined escalation paths.
• Coordinate actions between internal teams when process dependencies arise.
• Prepare simple reports on activities, incidents, or operational KPIs.

Conocimientos

Execution oriented

Organizational skills

Data handling

Cross-functional coordination

Herramientas

Excel

Outlook

SharePoint

CRM tools

Descripción del empleo

ENGIE España is seeking a junior/intermediate Operations & Customer Care professional in a hybrid Madrid-based role. You will support recurring operational tasks, handle basic reporting, and coordinate internal actions to ensure workflow continuity in a cloud-enabled environment.

The role emphasizes execution, process follow-up, and cross-functional collaboration within an energy trading-informed setting, with emphasis on accuracy and structured work practices.