French Market Onboarding Specialist — SaaS Wellness Tech

Bsport; Barcelona; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance (Alan) fully covered

Dental (DKV)

Mental health support

Paid sick leave

Wellhub access to gyms and wellness

Alan Flex: salary tax-free meals/trans

Remote day per week + extra days

Office on Passeig de Gràcia

Job summary

bsport is seeking an Onboarding Specialist to be the first point of contact for new clients, guiding them from initial setup to first successful usage. You will work with Account Managers and Support to ensure a seamless client experience and set the foundation for long-term success.

You will own onboarding tasks, provide tailored training, track milestones, and collaborate with internal teams to resolve issues quickly. A proactive, hands-on, problem-solving attitude is valued.

Qualifications

• 1 year of experience in client onboarding, implementation, or project coordination.
• Strong communication skills in the language of the market and English.
• Solid organisational and project management skills, with ability to handle multiple onboardings in parallel.
• Customer-centric mindset with patience and empathy for guiding clients through change.
• Comfort with technical topics such as integrations, data migration, and platform setup.

Responsibilities

• Manage the onboarding process for new clients.
• Guide and help clients through platform setup, integrations, and data migration.
• Deliver tailored training sessions for managers, staff, and instructors.
• Ensure clients are comfortable and confident using the platform.
• Take care of any tasks that could be perceived as a burden by the client.
• Track and manage onboarding milestones, ensuring deadlines are met.
• Collaborate with internal teams (Care, AM, Product) to resolve issues quickly.
• Identify client needs early and provide proactive recommendations.
• Ensure a smooth handover to Account Managers post-onboarding.
• Document onboarding best practices and contribute to continuous process optimisation.

Skills

Communication skills

Organisational skills

Customer-centric mindset

Problem solving

Attention to detail

Job description

bsport is seeking an Onboarding Specialist to be the first point of contact for new clients, guiding them from initial setup to first successful usage. You will work with Account Managers and Support to ensure a seamless client experience and set the foundation for long-term success.

You will own onboarding tasks, provide tailored training, track milestones, and collaborate with internal teams to resolve issues quickly. A proactive, hands-on, problem-solving attitude is valued.