Remote Network Field Engineer - Incident Resolution Pro

Airbus Defence And Space; Getafe; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients by identifying and resolving incidents and problems. The role focuses on restoring service while ensuring zero missed SLA conditions through proactive incident management.

Key duties include maintaining the support process, using service assurance tools to diagnose issues, and escalating or resolving incidents following standard

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems and creates reports.

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to operate in the region and provide professional remote technical support to clients by identifying and resolving incidents and problems. The role focuses on restoring service while ensuring zero missed SLA conditions through proactive incident management.

Key duties include maintaining the support process, using service assurance tools to diagnose issues, and escalating or resolving incidents following standard