Remote LMS Support & Training Specialist (LATAM)

isEazy; Madrid; Presencial; EUR 28.018 - 42.027; Jornada completa

Descripción de la vacante

isEazy is seeking a CAU Technician to join its Learning Office team. You will support customer queries, manage escalations, and assist with course integration across LMS platforms.

This 100% remote role requires residency in Mexico, Peru, Colombia, or Brazil and alignment with LATAM business hours. The ideal candidate will have strong English (C1) and Brazilian Portuguese, knowledge of SCORM, and experience using support/ticketing tools, with a proactive, customer-oriented mindset and comfort

Formación

• Proficiency in uploading, validating, and verifying SCORM packages across platforms.
• Strong communication skills to resolve customer queries via phone and support tools.
• Fluency in English at C1 level required; Brazilian Portuguese proficiency mandatory.
• Available to work aligned with LATAM time zones; residency in Mexico, Peru, Colombia, or Brazil required.
• Proficient use of Microsoft Office and related tools.
• Experience with ticketing/support systems (e.g., Zendesk, Helpscout) is a plus.

Responsabilidades

• Managing and tracking escalations.
• Monitoring SLAs.
• Providing support for course integration across different LMS platforms.
• Documenting processes and creating help articles and user guides.
• Developing training materials such as webinars and video tutorials.

Conocimientos

English C1

Portuguese (Brazilian)

SCORM knowledge

Customer communication

LATAM time zone availability

Herramientas

Microsoft Office

Descripción del empleo

isEazy is seeking a CAU Technician to join its Learning Office team. You will support customer queries, manage escalations, and assist with course integration across LMS platforms.

This 100% remote role requires residency in Mexico, Peru, Colombia, or Brazil and alignment with LATAM business hours. The ideal candidate will have strong English (C1) and Brazilian Portuguese, knowledge of SCORM, and experience using support/ticketing tools, with a proactive, customer-oriented mindset and comfort