Remote Lead Technical Support Engineer

MULTIVAC USA; España; Remote; EUR 42,000 - 64,000; Full time

Job summary

MULTIVAC USA is seeking a Remote Technical Support Engineer to diagnose and resolve complex mechanical, electronic, and operational issues from a remote location. You will act as a resource for escalation, support Field Service teams, and contribute to documentation and training materials.

Candidates should have an Associate’s degree in a technical discipline and at least four years of related field service or manufacturing experience.

Qualifications

• Solid knowledge of intricate mechanical, electronic, and operational aspects of machines.
• Ability to read and interpret technical documentation and manuals.
• Ability to communicate technical concepts to diverse audiences.

Responsibilities

• Serve as a lead troubleshooting resource for escalated issues.
• Provide remote technical support to field service teams and customers.
• Develop and maintain technical documentation and training materials.
• Travel up to 20% to assist at client sites and related responsibilities.

Skills

Technical troubleshooting

Technical writing

Remote support

Documentation

Education

Associate’s degree in technical discipline

Job description

MULTIVAC USA is seeking a Remote Technical Support Engineer to diagnose and resolve complex mechanical, electronic, and operational issues from a remote location. You will act as a resource for escalation, support Field Service teams, and contribute to documentation and training materials.

Candidates should have an Associate’s degree in a technical discipline and at least four years of related field service or manufacturing experience.