Remote Healthcare Commercial Ops Specialist (Madrid)

Dexcom Inc.; Madrid; Hybrid; EUR 39,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits program

Growth opportunities

Job summary

Dexcom Inc. is seeking a Commercial Operations Specialist in Madrid, Spain to manage day‑to‑day Order‑to‑Cash activities and act as a liaison between Sales and cross‑functional teams.

This role supports billing, order processing, and customer requests with a strong focus on accuracy and timely communication. You will collaborate with hospitals and external partners, provide administrative support to the sales organization, and help onboard new team members while seeking continuous process

Qualifications

• Typically requires a Bachelor's degree and 2-5 years of related experience.
• Experience in commercial operations, sales administration, customer service, order management or other customer-facing operational environments (healthcare/medical devices/pharmaceuticals preferred).
• Ability to communicate clearly in Spanish and English; work across hospitals and external stakeholders.

Responsibilities

• Support day-to-day execution of Order-to-Cash (O2C) activities, including order processing and billing coordination.
• Coordinate between Sales and cross-functional teams (Customer Service, Billing, Shipping, Finance, Technical Support).
• Monitor operational issues related to orders, deliveries, invoicing, and customer requests; ensure timely communication and resolution.
• Coordinate interactions with hospitals, healthcare organizations and external partners to support commercial processes.
• Provide administrative and operational support to the Sales organization; help remove obstacles for field execution.
• Support commercial administration activities (customer-facing documents, contracts, offers, compliance records, audits).
• Contribute to onboarding and readiness activities for new commercial team members.
• Document procedures, identify process gaps, and support efficiency improvements.

Skills

Bilingual Spanish/English

Customer service

Order management

Cross-functional coordination

Education

Bachelor's degree

Job description

Dexcom Inc. is seeking a Commercial Operations Specialist in Madrid, Spain to manage day‑to‑day Order‑to‑Cash activities and act as a liaison between Sales and cross‑functional teams.

This role supports billing, order processing, and customer requests with a strong focus on accuracy and timely communication. You will collaborate with hospitals and external partners, provide administrative support to the sales organization, and help onboard new team members while seeking continuous process