Commercial Operations Specialist – Healthcare – Madrid, Spain

Dexcom; Madrid; Remote; EUR 39,000 - 51,000; Full time

Benefits offered by this job

Benefits program

Growth opportunities

Career development programs

Global scope

Job summary

Dexcom is a leader in continuous glucose monitoring and seeks a Commercial Operations Specialist for Spain. The role partners with Sales, Customer Service, Billing and other teams to coordinate Order-to-Cash processes, support issue resolution and deliver an excellent customer experience.

Candidates should reside in Madrid, have 2–5 years of related experience, and hold a Bachelor’s degree. Fluency in Spanish and English is essential; travel is minimal.

Qualifications

• Bachelor’s degree required.
• 2–5 years of related experience.
• Experience in commercial operations, sales administration, customer service, or order management is preferred.
• Ability to interact with hospitals, healthcare professionals and external stakeholders.

Responsibilities

• Support day-to-day Order-to-Cash (O2C) activities including order processing and billing coordination.
• Coordinate with Sales, Customer Service, Billing, Shipping, Finance and Technical Support.
• Monitor and follow up on orders, invoicing and customer requests with timely communication.
• Coordinate interactions with hospitals and external partners to support commercial processes.
• Provide administrative and operational support to the Sales organization.
• Support commercial administration activities including contracts and compliance records.
• Contribute to onboarding and readiness activities for new team members.
• Document procedures, identify gaps and drive continuous improvement.

Skills

Commercial operations

Sales administration

Customer service

Order management

Bilingual Spanish/English

Organizational skills

Problem solving

Attention to detail

Adaptability

Process improvement

Education

Bachelor’s degree

Job description

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Commercial Operations Specialist – Healthcare – Madrid, Spain

Applicants must reside within Madrid. Candidates living outside of Madrid, will not be considered

Please note, internally, this position is titled: Business Process Analyst

Meet The Team

At Dexcom, our Commercial Operations team plays a key role in ensuring that commercial processes run smoothly and efficiently, allowing our Sales teams to focus on supporting healthcare professionals and people living with diabetes.

As our Commercial Operations Specialist, you will be a key operational partner for the commercial organization in Spain. Working closely with Sales, Customer Service, Billing and other departments as well as external healthcare stakeholders, you will help coordinate commercial processes, support issue resolution and contribute to delivering an excellent customer experience.

This position is ideal for someone who enjoys bringing structure to complex situations, coordinating across multiple stakeholders and continuously improving operational processes in a fast-paced environment.

Where You Come In

• You support the day-to-day execution of Order-to-Cash (O2C) activities, helping ensure efficient order processing, billing coordination and issue resolution.
• You act as a key point of coordination between the Sales organization and cross-functional teams including Customer Service, Billing, Shipping, Finance and Technical Support.
• You monitor and follow up on operational issues related to orders, deliveries, invoicing and customer requests, ensuring timely communication and resolution.
• You coordinate operational interactions with hospitals, healthcare organizations and external partners, supporting the execution of commercial processes and customer requirements.
• You provide administrative and operational support to the Sales organization, helping remove obstacles and enabling efficient field execution.
• You support commercial administration activities, including customer-facing documentation, contracts, offers, compliance records and audit-related documentation.
• You contribute to onboarding and operational readiness activities for new members of the commercial organization.
• You document operational procedures, identify process gaps and support continuous improvement initiatives that enhance efficiency, scalability and customer experience.

What Makes You Successful

• You can communicate clearly and professionally in both Spanish and English (Essential)
• You have experience in commercial operations, sales administration, customer service, order management or other customer-facing operational environments, preferably within the healthcare, medical device or pharmaceutical industry.
• You understand the complexity of healthcare environments and are comfortable interacting with hospitals, healthcare professionals and external healthcare stakeholders.
• You are highly organized and able to manage multiple recurring processes, stakeholders and deadlines simultaneously.
• You are comfortable working across different functions and coordinating activities with both internal teams and external partners.
• You have a strong customer-service mindset and can build effective working relationships with healthcare stakeholders and customers.
• You demonstrate strong problem-solving skills and take ownership of issues through to resolution.
• You have excellent attention to detail and can consistently manage operational processes with accuracy and reliability.
• You are proactive, adaptable and comfortable operating in a dynamic environment where priorities and processes may evolve over time.
• You continuously look for opportunities to simplify processes and improve operational efficiency.

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 0-5%

Experience And Education Requirements

• Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

Flex Workplace:

Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

AI in Hiring Notice:

We may use AI supported tools to help make our hiring process more efficient, consistent, and accessible for candidates around the world. All hiring decisions are made by people.

At Dexcom, we are committed to providing a fair and inclusive recruitment process, and welcome candidates of all genders and gender identities to apply. If any wording in this description appears unintentionally gendered or exclusionary, please be assured this is not intentional.

Should a reasonable accommodation be necessary to aid a disability, requests should be sent to Dexcom Talent Acquisition at [e-mail].

The annualised base salary for this position is from €39,100.00 to €50,600.00 gross. Final offer will depend on your qualifications, competencies, and professional experience.

#DexcomSpain