Remote Global Communications Systems Engineer

Videojet Technologies

Barcelona

Presencial

EUR 70.000 - 100.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Remote work in Europe

Onboarding and training

Career development

Inclusive international team

Descripción de la vacante

Videojet Technologies, part of Veralto, seeks a Global Communications Systems Engineer to support Europe-wide rollout of customer-facing communications tech. You will deploy, integrate, and enhance NICE CXone and CRM connections, collaborating with service, commercial and global teams.

The role is remote within Europe, with availability during European business hours and limited travel. A degree in IT/telecommunications or equivalent experience is required, along with strong English

Formación

Hands-on experience developing, deploying, configuring, or supporting contact center platforms.
Experience with telephony technologies (PSTN/POTS, VoIP/SIP).
Experience integrating contact center with CRM (Salesforce or similar).
Experience gathering requirements, creating functional/technical designs, and testing.
English fluency for technical/business communication.

Responsabilidades

Coordinate with local and global teams to roll out contact center solutions in Europe.
Translate business requirements into technical specifications for the platform.
Develop and configure NICE CXone features, call flows, rules, alerts, and automations.
Provide hands-on support for telephony and communications applications and troubleshoot issues.
Create SOPs, onboarding materials, and training for users and managers.
Build dashboards, data quality controls, and KPIs to improve productivity and adoption.