Global Communications Systems Engineer (EMEA)

Videojet Technologies; Barcelona; Presencial; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work in Europe

Onboarding and training

Career development

Inclusive international team

Descripción de la vacante

Videojet Technologies, part of Veralto, seeks a Global Communications Systems Engineer to support Europe-wide rollout of customer-facing communications tech. You will deploy, integrate, and enhance NICE CXone and CRM connections, collaborating with service, commercial and global teams.

The role is remote within Europe, with availability during European business hours and limited travel. A degree in IT/telecommunications or equivalent experience is required, along with strong English

Formación

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms.
• Experience with telephony technologies (PSTN/POTS, VoIP/SIP).
• Experience integrating contact center with CRM (Salesforce or similar).
• Experience gathering requirements, creating functional/technical designs, and testing.
• English fluency for technical/business communication.

Responsabilidades

• Coordinate with local and global teams to roll out contact center solutions in Europe.
• Translate business requirements into technical specifications for the platform.
• Develop and configure NICE CXone features, call flows, rules, alerts, and automations.
• Provide hands-on support for telephony and communications applications and troubleshoot issues.
• Create SOPs, onboarding materials, and training for users and managers.
• Build dashboards, data quality controls, and KPIs to improve productivity and adoption.

Conocimientos

Contact center platforms

CRM integration

Telephony & VOIP

Requirements gathering

English communication

Educación

IT/telecommunications degree or related certification

Herramientas

NICE CXone

Salesforce

Descripción del empleo

• Doing meaningful work that makes an everyday impact on the world around you?
• Growing your expertise and expanding your skillset with every project?
• Collaborating with a vibrant, inclusive, global team?

• Doing meaningful work that makes an everyday impact on the world around you?
• Growing your expertise and expanding your skillset with every project?
• Collaborating with a vibrant, inclusive, global team?

Imagine yourself...

It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week - after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you - and along the way, you'll have opportunities to make your mark on our business and your career, deepen your skillset, and pursue your ambitions.

Learn about our leading portfolio of innovative products here: https://cdn.videojet.com/U309KOI6/as/vvpm76xpvfqj3kgchf7khbnz/vf-history-of-videojet-innovation-us

We Offer

• A remote role supporting a highly visible global technology program.
• Professional onboarding and training.
• Career development opportunities across Videojet and Veralto.
• The opportunity to work with an inclusive, international team.

Reporting to the Director, Service & Commercial Applications, the Global Communications Systems Engineer will support the European rollout and ongoing development of Videojet's customer-facing communications technology. You will help deploy, integrate, and improve the NICE CXone contact center platform and its CRM connections while partnering with service, commercial, integration, and global DTS teams. This remote role may be based in any EMEA location and requires availability during European business hours. This role has no routine travel requirement. Occasional travel may be requested for selected larger-country rollouts, depending on business needs.

In this role, a typical day will look like:

• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and dependable post-launch support across Europe.
• Translate business requirements into technical specifications, balancing platform constraints, user experience, cost, and business value.
• Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation.
• Provide hands-on support for telephony and communication applications, troubleshoot technical issues, and identify opportunities to improve reliability and the customer experience.
• Create SOPs, standard work, onboarding materials, and training for users and managers within local business organizations.
• Build and maintain reports, dashboards, data-quality controls, and KPIs that improve productivity, adoption, and continuous improvement.

The essential requirements of the job include:

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software.
• Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP.
• Experience integrating a contact center platform with Salesforce or another CRM system.
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests.
• A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience, together with advanced to fluent written and spoken English for technical and business communication.

It would be a plus if you also possess:

• Experience with NICE CXone and Salesforce.
• Programming or application-development experience.
• Experience supporting multi-country technology rollouts.
• Experience developing user training, reports, or dashboards.
• Proficiency in another major European language.

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

When you join Veralto's vibrant global network of associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career.

Together, we're Safeguarding the World's Most Vital Resources - and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.