Remote Fintech Technical Support Engineer (L2/L3)

Jobgether; España; A distancia; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible schedule

Card stipend

Remote setup allowance

Autonomy & visibility

Descripción de la vacante

Jobgether, listed on behalf of a partner company, seeks a Technical Customer Engineer in Spain. You will own complex technical support across APIs, data, and observability tools, guiding client issues from triage to resolution with a global fintech focus.

In this role, you’ll work with Engineering, Product, and Customer teams to translate technical problems into actionable improvements, while maintaining strong client relationships and proactive communication.

Formación

• 5+ years in a technical, client-facing role such as L2/L3 support, solutions engineering, or Technical Account Management.
• Experience with REST APIs, Postman or curl, and analyzing logs.
• Demonstrated ownership of client problems and accountable problem resolution.
• Strong client-facing communication for technical and executive stakeholders.

Responsabilidades

• Own L2/L3 technical support during EMEA business hours, guiding issues from triage to resolution.
• Investigate issues across systems using transaction data, API logs, and observability tools to find root causes.
• Reproduce API and integration issues using Postman or curl and SQL queries.
• Lead Engineering escalations with structured evidence and clear client impact summaries.
• Build trusted client relationships through proactive guidance and end-to-end ownership.

Conocimientos

REST APIs

SQL queries

Observability platforms

English communication

Client-facing

Herramientas

Postman

curl

New Relic

Datadog

Descripción del empleo

Jobgether, listed on behalf of a partner company, seeks a Technical Customer Engineer in Spain. You will own complex technical support across APIs, data, and observability tools, guiding client issues from triage to resolution with a global fintech focus.

In this role, you’ll work with Engineering, Product, and Customer teams to translate technical problems into actionable improvements, while maintaining strong client relationships and proactive communication.