Fintech Client Service Specialist — Remote (2 days/wk)

Infront Financial Technology GmbH; Madrid; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Health & wellness initiatives

Competitive holiday entitlement

Remote work options

Learning & development support

Startup-minded culture

Job summary

Infront Financial Technology GmbH in Madrid is looking for a Client Service Specialist to provide exceptional support to professional clients in finance. You will utilize your understanding of financial markets to resolve complex issues, ensuring smooth client experiences.

This role offers opportunities for remote work, competitive holidays, and a focus on personal development within an international team.

Qualifications

• Basic understanding of financial products and eagerness to learn.
• Strong customer service orientation and capability to assess client inquiries.
• Proven problem-solving skills and structured approach to issue resolution.

Responsibilities

• Be the first point of contact for clients and deliver professional support.
• Troubleshoot and resolve trading and technical issues.
• Own support cases end-to-end and ensure smooth resolution.

Skills

Interpersonal and communication skills

Problem-solving skills

Customer service orientation

Ability to work independently

Fluency in English

Job description

Infront Financial Technology GmbH in Madrid is looking for a Client Service Specialist to provide exceptional support to professional clients in finance. You will utilize your understanding of financial markets to resolve complex issues, ensuring smooth client experiences.

This role offers opportunities for remote work, competitive holidays, and a focus on personal development within an international team.