NGS Field Applications Specialist — Spain (Travel)

Roche; Madrid; On-site; EUR 40,000 - 64,000; Full time

Job summary

Roche is seeking a Field Application Specialist to support customers using Roche Sequencing Solutions. You will be the primary contact for application-related inquiries from field staff and customers in hospitals and labs, providing expert installation, training, and on-site troubleshooting.

You will join a highly qualified service team and collaborate across Roche functions to ensure high-quality support. Willingness to travel within Europe and reside near an international airport is preferred.

Qualifications

• Studies in natural sciences (biology, chemistry, medicine).
• PhD preferred; relevant experience valued.
• Experience with NGS workflows and basic bioinformatics is a plus.
• Strong knowledge of IVD market and genomics.
• Excellent analytical skills; ability to solve problems.
• Fluent Spanish with very good English; team collaboration across borders.

Responsibilities

• Provide application support for Roche Sequencing products and assays.
• Installation support and customer training with the service team.
• Troubleshoot onsite and resolve inquiries promptly.
• Co-create and conduct customer trainings.
• Assist local sales and marketing with technical expertise.
• Work with liquid handlers and their vendors.
• Monitor service processes and product quality.
• Attend internal and external events, remotely or in person.
• Engage in knowledge sharing within the team.

Skills

NGS workflows

Bioinformatics understanding

Spanish language

English language

Project management

Travel readiness

Driver's license

Education

Natural sciences degree

PhD preferred

Job description

Roche is seeking a Field Application Specialist to support customers using Roche Sequencing Solutions. You will be the primary contact for application-related inquiries from field staff and customers in hospitals and labs, providing expert installation, training, and on-site troubleshooting.

You will join a highly qualified service team and collaborate across Roche functions to ensure high-quality support. Willingness to travel within Europe and reside near an international airport is preferred.