Remote Claims & Client Services Specialist

Cigna Healthcare; Madrid; Híbrido; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & wellbeing program

Flexible hours

Home working opportunities

Descripción de la vacante

Cigna Healthcare, a global health service company, seeks an Operational Representative to process incoming insurance claims (travel, life, long-term care) and be the first contact for clients and policyholders. You will manage data reporting and collaborate with medical advisors and HR to ensure accurate, complete claims handling.

Ideal candidates are fluent in English and Dutch, with a strong numerical and communication skill set, capable of working independently in a diverse, international

Formación

• A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
• Good with numbers and proficient in communication.
• Fluent in English and Dutch. Additional language skills are a bonus - German, Italian or French.
• Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
• Eager to learn and adaptable.
• Customer centric and responsible.
• Results-oriented and analytical.
• Able to work independently and together with others in a team.
• A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.

Responsabilidades

• Assessing and processing incoming claims based on the policy conditions.
• Hub between different parties, such as medical advisors, the claimants, the claimant’s HR department, etc., and ensure the claim is handled completely and correctly.
• Managing the working-incapacity overviews of insured organizations (clients). Build professional relationships with clients and third parties.
• Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.
• Answering general questions about policy conditions per email and over the phone in multiple languages.

Conocimientos

English fluency

Dutch fluency

Communication

Teamwork

Analytical skills

MS Office

Educación

Bachelor’s degree

Herramientas

MS Office

Descripción del empleo

Cigna Healthcare, a global health service company, seeks an Operational Representative to process incoming insurance claims (travel, life, long-term care) and be the first contact for clients and policyholders. You will manage data reporting and collaborate with medical advisors and HR to ensure accurate, complete claims handling.

Ideal candidates are fluent in English and Dutch, with a strong numerical and communication skill set, capable of working independently in a diverse, international