Operations Representative - English and French Speaking

Cigna Healthcare; Madrid; Presencial; EUR 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Happy You

Flexible work hours

Home working opportunities

Descripción de la vacante

Cigna Healthcare, a division of The Cigna Group, is seeking an Operational Representative to process insurance claims (travel, life, long-term care, disability) and be the primary contact for clients and policyholders. You will report data to internal/external parties, and collaborate with medical advisors and HR teams.

The role requires strong numeracy, fluent English and French, and a client-centric, analytical approach.

Formación

• A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.
• Good with numbers and proficient in communication.
• Fluent in English and French. Additional language skills are a bonus - Dutch, Italian or German.
• Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.
• Eager to learn and adaptable.
• Customer centric and responsible.
• Results-oriented and analytical.
• Able to work independently and together with others in a team.
• A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.

Responsabilidades

• Process incoming insurance claims (travel, life, long term care, temporary working incapacity).
• Be the first point of contact for clients, policyholders, and manage reporting data to internal and external parties.
• Assess and process claims based on policy conditions; act as hub between medical advisors, claimants, HR, etc.
• Manage working-incapacity overviews for insured organizations; cultivate professional client relationships.
• Fill out data about claims accurately and report to finance, client managers, etc.
• Answer general questions about policy conditions via email and phone in multiple languages.

Conocimientos

Fluent English

Fluent French

Strong numeracy

Excellent communication

Multilingual (Dutch/Italian/German)

Team player

Office suite knowledge

Educación

Bachelor's degree or higher in finance/insurance/communication or related field

Herramientas

Microsoft Office

Descripción del empleo

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change.

YOUR JOB:

• For this Operational Representative (OR) role, we are looking to expand the Life & Protection Solutions team. Your role will include specialized tasks: process incoming insurance claims (travel, life, long term care, temporary working incapacity), be the first point of contact for the clients, insurance policyholders, and manage reporting data to internal and external parties.


• ORs are supported by the people manager, technical experts and the fellow team members.

Daily tasks include:

• Assessing and processing incoming claims based on the policy conditions. You are the hub between different parties, such as medical advisors, the claimants, the claimant’s HR department, etc., and ensure the claim is handled completely and correctly.


• Managing the working-incapacity overviews of insured organizations (clients). You cultivate a professional relationship with the clients and third parties. You handle files in a way that best serves the interests of claimants and clients.


• Filling out data about claims accurately and reporting it to the necessary parties, such as the finance department, client managers or a client.


• Answering general questions about policy conditions per email and over the phone in multiple languages.

SKILLS AND KNOWLEDGE NEEDED:

• A bachelor’s degree or higher in a related study field (finance, insurance, communication) or equivalent through experience.


• Good with numbers and proficient in communication.


• Fluent in English and French. Additional language skills are a bonus - Dutch, Italian or German.


• Previous experience with non-medical claims such as life insurance or travel insurance is a bonus.


• Eager to learn and adaptable.


• Customer centric and responsible.


• Results-oriented and analytical.


• Able to work independently and together with others in a team.


• A good knowledge of the Office package (Word, Excel, Outlook) that we can build on depending on need.

WHAT WE OFFER:

• A diverse job in an international context with impressive clients.


• A welcoming, diligent team and enthused people manager to show you the ropes.


• Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.


• An attractive salary and extra-legal benefits.

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.