Remote Billing Specialist | Tech-Savvy, ESOP

Jobgether; España; Remote; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Fully Remote Work

Equity Ownership (ESOP)

Technology Allowance

Health Benefits

Annual Team Off-Sites

Flexible Working Arrangements

Professional Development

Job summary

Jobgether is seeking a Billing Support Specialist based in Spain to deliver a seamless billing experience for customers across international markets. You will manage inquiries, resolve payment issues, and collaborate with engineering and business teams in a fast-paced, globally distributed, asynchronous environment.

The role emphasizes ownership, proactive problem solving, and contributing to product quality through testing and issue reproduction.

Qualifications

• At least 2 years of experience in customer support, including billing for technical customers.
• Excellent written and verbal communication skills, with fluency in English.
• Ability to explain technical concepts and billing-related issues clearly to both technical and non-technical audiences.
• Experience working with asynchronous communication practices and globally distributed teams.
• Strong analytical and troubleshooting skills, with the ability to investigate issues and identify solutions.
• Ability to work independently, navigate ambiguity, and adapt quickly in a fast-paced environment.
• Strong organizational skills and the ability to manage multiple support cases while maintaining responsiveness.
• Familiarity with SQL is a plus.
• Experience reproducing technical issues, creating test cases, or improving test coverage is an additional advantage.

Responsibilities

• Provide timely initial responses to billing questions, pre-sales inquiries, usage optimization, and payment disputes.
• Investigate and troubleshoot customer billing issues, including failed payments, outstanding invoices, and payment extension requests.
• Triage incoming support cases and guide customers toward relevant documentation, previous solutions, code examples, and technical resources.
• Escalate complex issues to the appropriate engineering or business teams when additional expertise is required.
• Identify opportunities to develop or improve internal tools that increase support efficiency and streamline workflows.
• Recognize recurring customer issues and share insights for product improvements and better billing experiences.
• Reproduce technical issues and create test cases to support troubleshooting and improve test coverage where applicable.
• Collaborate with Billing Engineering and other stakeholders to ensure effective communication and resolution of customer concerns.

Skills

Customer support

Billing processes

English fluency

Analytical troubleshooting

Asynchronous communication

Independent work

Multi-case management

Tools

SQL

Job description

Jobgether is seeking a Billing Support Specialist based in Spain to deliver a seamless billing experience for customers across international markets. You will manage inquiries, resolve payment issues, and collaborate with engineering and business teams in a fast-paced, globally distributed, asynchronous environment.

The role emphasizes ownership, proactive problem solving, and contributing to product quality through testing and issue reproduction.