Registration Specialist

Kenes Group; Madrid; Híbrido; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model

Flexible working hours

Extra remote working days/weeks

Flexible remuneration

Public transport access

Regular team events

Refer a friend program

Descripción de la vacante

Kenes Group is seeking an organized and client-focused professional to join our international Registration Team in Madrid. You will manage hotel blocks, handle bookings, and coordinate room changes for invited speakers, while also overseeing the full registration life cycle and travel grant processes.

We value meticulous records, timely communication, and the ability to work both independently and in a team within a fast-paced event environment.

Formación

• Fluent English, verbal and written communication.
• Ability to travel abroad (4-5 times per year).
• Highly detail-oriented and very well organized.
• Ability to work independently and in a team, reporting problems as they arise.
• Ability to work in a fast-paced environment, to prioritize and meet tight deadlines.
• High level of customer service.
• Computer skills - high level comprehension/ability, including Microsoft Office, ERP systems.
• Experience in Hotels, Tourism, Travel or Professional Event Management industry is an advantage.
• Experience in any customer support related role is an advantage.
• Bachelor's degree is an advantage.

Responsabilidades

• Manage hotel room block for all invited speakers in sync with the Accommodation Sales team.
• Handle booking requests, including check-in/check-out dates, room preferences, and special requirements.
• Coordinate room changes, updates, and last-minute adjustments as needed with the participants.
• Maintain clear and organized records of all bookings and communications.
• Registration management in accordance with predefined work plan/timetable and in keeping with Kenes' congress registration policies/guidelines.
• Responsible for the entire registration life cycle including entering participant data, communication with all parties involved in the registration process, generating registration reports based on relevant data to finalize accounts with all supplier's post-congress.
• Travel Grant registrations and reimbursements.

Conocimientos

Fluent English

Attention to detail

Organized

Teamwork

Time management

Customer service

Travel readiness

Educación

Bachelor's degree (advantage)

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

WHY KENES:

At Kenes, we foster a family-like work environment within a global company. We understand the significance of work-life balance and strive to create an atmosphere that supports personal well-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you'll thrive both personally and professionally.

We are looking for a highly organized and skillful person to join our international Registration Team. This includes providing assistance and taking care of the entire registration cycle as well as communicating with all parties involved in the registration process.

RESPONSIBILITIES:

Accommodation:

• Manage hotel room block for all invited speakers in sync with the Accommodation Sales team.
• Handle booking requests, including check-in/check-out dates, room preferences, and special requirements.
• Coordinate room changes, updates, and last-minute adjustments as needed with the participants.
• Maintain clear and organized records of all bookings and communications.

Participant Registration/Coordination:

• Registration management in accordance with predefined work plan/timetable and in keeping with Kenes' congress registration policies/guidelines.
• Responsible for the entire registration "life cycle" including entering participant data, communication with all parties involved in the registration process, generating registration reports based on relevant data to finalize accounts with all supplier's post-congress.
• Travel Grant registrations and reimbursements.

REQUIREMENTS:

EDUCATION & EXPERIENCE:

• Fluent English, verbal and written communication;
• Ability to travel abroad (4-5 times per year);
• Highly detail-oriented and very well organized;
• Ability to work independently and in a team, reporting problems as they arise;
• Ability to work in a fast-paced environment, to prioritize and meet tight deadlines;
• High level of customer service;
• Computer skills - high level comprehension/ability, including Microsoft Office, ERP systems;
• Experience in Hotels, Tourism, Travel or Professional Event Management industry - an advantage;
• Experience working in any customer support related role - an advantage;
• Bachelor's degree - an advantage;

WHAT WE OFFER:

• Real opportunities for professional development in a leading international company
• Friendly team culture that promotes initial and continual professional education and team collaboration
• Hybrid model & Flexible working hours
• Extra remote working days / weeks
• Flexible remuneration: food, transportation, daycare
• Easy access by public transport (really close by a metro stop)
• Regular team events
• Refer a friend program

All documents will be treated with the strictest confidentiality!