Global Event Registration Coordinator

Kenes Group; Madrid; Híbrido; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model

Flexible working hours

Extra remote working days/weeks

Flexible remuneration

Public transport access

Regular team events

Refer a friend program

Descripción de la vacante

Kenes Group is seeking an organized and client-focused professional to join our international Registration Team in Madrid. You will manage hotel blocks, handle bookings, and coordinate room changes for invited speakers, while also overseeing the full registration life cycle and travel grant processes.

We value meticulous records, timely communication, and the ability to work both independently and in a team within a fast-paced event environment.

Formación

• Fluent English, verbal and written communication.
• Ability to travel abroad (4-5 times per year).
• Highly detail-oriented and very well organized.
• Ability to work independently and in a team, reporting problems as they arise.
• Ability to work in a fast-paced environment, to prioritize and meet tight deadlines.
• High level of customer service.
• Computer skills - high level comprehension/ability, including Microsoft Office, ERP systems.
• Experience in Hotels, Tourism, Travel or Professional Event Management industry is an advantage.
• Experience in any customer support related role is an advantage.
• Bachelor's degree is an advantage.

Responsabilidades

• Manage hotel room block for all invited speakers in sync with the Accommodation Sales team.
• Handle booking requests, including check-in/check-out dates, room preferences, and special requirements.
• Coordinate room changes, updates, and last-minute adjustments as needed with the participants.
• Maintain clear and organized records of all bookings and communications.
• Registration management in accordance with predefined work plan/timetable and in keeping with Kenes' congress registration policies/guidelines.
• Responsible for the entire registration life cycle including entering participant data, communication with all parties involved in the registration process, generating registration reports based on relevant data to finalize accounts with all supplier's post-congress.
• Travel Grant registrations and reimbursements.

Conocimientos

Fluent English

Attention to detail

Organized

Teamwork

Time management

Customer service

Travel readiness

Educación

Bachelor's degree (advantage)

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

Kenes Group is seeking an organized and client-focused professional to join our international Registration Team in Madrid. You will manage hotel blocks, handle bookings, and coordinate room changes for invited speakers, while also overseeing the full registration life cycle and travel grant processes.

We value meticulous records, timely communication, and the ability to work both independently and in a team within a fast-paced event environment.