Reefer Operations

Rhenus Logistics; Bilbao; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

Rhenus Logistics in Bilbao seeks an experienced Reefer Operations Specialist to act as the main operational contact for key Reefer customers, coordinating end-to-end shipments and ensuring temperature-controlled handling.

The role requires expertise in Reefer cargo, ocean freight processes, and strong communication skills to manage bookings, status updates and incidents effectively.

Formación

• Minimum 3 years of experience in Reefer cargo, in freight forwarding / ocean freight operations.
• Knowledge and practical experience in Reefer operations and temperature-controlled cargo will be highly valued.
• Knowledge of ocean freight processes, shipping lines, bookings, Bills of Lading, customs procedures and inland transportation.

Responsabilidades

• Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.
• Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.
• Understand and anticipate customers' specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.
• Coordinate the end-to-end operational process with shipping lines, origin offices, suppliers, carriers and internal departments, ensuring smooth execution of shipments.
• Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.
• Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.
• Ensure that agreed service levels, operational conditions and customer requirements are consistently met.
• Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.
• Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.
• Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long-term business development.
• Ensure compliance with Rhenus procedures, internal controls and applicable regulations for temperature-controlled cargo.

Conocimientos

Customer service

English proficiency

Communication

Problem solving

Educación

CFGS in International Trade, Transport and Logistics

Descripción del empleo

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor‑made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value‑added services: We always keep our pulse on the times and are at our customers' side.

• Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.

• Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.

• Understand and anticipate customers' specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.

• Coordinate the end‑to‑end operational process with shipping lines, origin offices, suppliers, carriers and internal departments, ensuring smooth execution of shipments.

• Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.

• Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.

• Ensure that agreed service levels, operational conditions and customer requirements are consistently met.

• Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.

• Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.

• Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long‑term business development.

• Ensure compliance with Rhenus procedures, internal controls and applicable regulations for temperature‑controlled cargo.

• CFGS in International Trade, Transport and Logistics or related qualification.
• Minimum 3 years of experience in Reefer cargo, in freight forwarding / ocean freight operations.
• Knowledge and practical experience in Reefer operations and temperature‑controlled cargo will be highly valued.
• Knowledge of ocean freight processes, shipping lines, bookings, Bills of Lading, customs procedures and inland transportation.
• Ability to coordinate multiple shipments and operational priorities simultaneously.
• Ability to balance operational priorities with business requirements.
• Knowledge of and/or training related to IMDG, ADR and IATA will be valued.
• Strong organisational and problem‑solving skills.
• Ability to work under pressure and manage operational incidents effectively.
• Customer‑oriented mindset and ability to understand and respond to customer requirements.
• Ability to communicate effectively with customers, suppliers, shipping lines, carriers and internal departments in a diverse multicultural environment.
• Good written and spoken English.
• Proactive, organised and detail‑oriented personality.
• Ability to make decisions and take responsibility for operational matters within the established framework.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision‑makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.