Receptionist Permanent (20hrs)

Livensa Living; Getafe; Presencial; EUR 14.000 - 19.000; Jornada completa

Descripción de la vacante

Livensa Living Getafe is seeking a friendly Receptionist to be the welcoming face for students, residents and guests. You will handle queries, support check-ins/out, manage mail, and coordinate with Maintenance and Housekeeping to ensure smooth operations.

The ideal candidate is organised, detail-oriented and passionate about customer service. Previous reception or hospitality experience is a plus; 20 hours per week across Fri, Sat, Sun, with an immediate start.

Formación

• Positive, proactive, and organised team player.
• Strong communication and attention to detail.
• Previous reception or customer service experience is a plus.

Responsabilidades

• Greet residents, students and guests with a friendly, professional manner.
• Handle queries, check-ins and check-outs, and process payments.
• Coordinate with Maintenance and Housekeeping and assist with admin tasks.
• Ensure security and policy adherence at the front desk.
• Assist with sales enquiries and viewings as needed.

Conocimientos

Customer service

Communication

Organized

Team player

Descripción del empleo

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist to join our team in Livensa Living Getafe and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.
• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.
• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.
• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.
• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.
• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.
• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.
• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

• Positive, proactive, and organised team player with great communication skills.
• Strong attention to detail and a genuine passion for customer service.
• Previous experience in reception, hospitality, or customer service is a plus.
• Permanent role
• Start date: As soon as possible
• 20 hours per week Friday, Saturday and Sunday (4hrs Friday and 8hrs Saturday and Sunday)