Receptionist

Odyssey Hotel Group; Valencia; Presencial; EUR 18.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days as per Hotelier Account

Dynamic team culture

Personal development opportunities

Creative input welcomed

Beautiful location

Descripción de la vacante

Novotel Valencia Lavant, part of Odyssey Hotel Group, is seeking a motivated Front Office Agent to deliver exceptional guest service and ensure smooth front desk operations.

You will greet guests, manage check-in/check-out, maintain records, and handle inquiries using Opera and MS Office. English and Spanish are essential, with weekend shifts required. Join a dynamic Odyssey team at a beautiful location.

Formación

• Prior experience in a similar hotel front office role.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Exceptional problem-solving skills.
• Flexibility to work shifts, including weekends and holidays.
• Knowledge of Opera and Microsoft Office is preferred.
• English and Spanish essential.

Responsabilidades

• Greet guests with a warm and friendly attitude.
• Ensure a smooth check-in/out process for all guests in line with brand standards.
• Maintain accurate guest records, including personal information, payment details, and preferences.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Handle complaints in a professional manner.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Flexibility

Herramientas

Opera

Microsoft Office

Descripción del empleo

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION? JOIN US AS FRONT OFFICE AGENT AT NOVOTEL VALENCIA LAVANT.

ABOUT ODYSSEY

We are Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

THE POSITION

Novotel Valencia Lavant is seeking a highly motivated and experienced Front Office Agent to join our team. As a Front Office Agent, your primary focus would be on providing excellent customer service and ensuring smooth and efficient front office operations.

YOUR KEY RESPONSIBILITIES

• Greet guests with a warm and friendly attitude.
• Ensure a smooth check-in/out process for all guests in line with brand standards.
• Maintain accurate guest records, including personal information, payment details, and preferences.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Handle complaints in a professional manner.

HOW YOU’LL DO IT

• Working in a dynamic environment where every day is unique.
• Being a warm and helpful communicator and guest-oriented.
• Working independently and flexibly.
• Being a proactive team player.
• With an energetic and representative attitude.

WHAT YOU'LL BRING

• Prior experience in a similar role within the hotel industry.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Exceptional problem-solving skills.
• Flexibility to work in shifts, including weekends and holidays.
• Knowledge of Opera and Microsoft Office is preferred.
• English and Spanish essential.

WHY THIS ROLE AT ODYSSEY?

• Market-competitive salary.
• Vacation days as per Hotelier Agreement.
• A dynamic and enthusiastic team - a culture where great colleagues become true friends.
• Your personal development taken seriously.
• Room for your ideas and creativity - your vision is important to us.
• Working from a beautiful location, as all our hotels are well designed.