Guest Experience Concierge - Summer

Hidden Away Hotels; Palma; On-site; EUR 8,928 - 13,392; Full time

Job summary

Hidden Hotels is hiring warm, outgoing hospitality staff for a fixed-term summer role at Boutique Hotel Posada Terra Santa in Palma de Mallorca. The position covers front desk operations, check-in/check-out, reservations, and guest communications.

The role emphasizes service from the heart, handling calls, informing guests about tariffs, invoicing, and daily closing. Experience of at least 1 year and studies in tourism with German language knowledge are valued.

Qualifications

• Minimum of 1 year of experience in hospitality.
• Experience in check-in/check-out and guest invoicing.
• German language knowledge is a plus.

Responsibilities

• Check-in and check-out of guests.
• Handle internal and external calls.
• Provide information about tariffs.
• Make reservations.
• Process invoices and payments.
• Close the day.

Skills

Front desk operations

Customer service

Reservations management

Call handling

Billing & payments

Education

Tourism studies

German language skills

Tools

Booking system

Job description

Hidden Hotels is hiring warm, outgoing hospitality staff for a fixed-term summer role at Boutique Hotel Posada Terra Santa in Palma de Mallorca. The position covers front desk operations, check-in/check-out, reservations, and guest communications.

The role emphasizes service from the heart, handling calls, informing guests about tariffs, invoicing, and daily closing. Experience of at least 1 year and studies in tourism with German language knowledge are valued.