Receptionist

The Pool Marbella; Marbella; On-site; EUR 14,000 - 21,000; Part time

Job summary

The Pool Marbella in Marbella is seeking an on-site Receptionist to warmly welcome guests, manage bookings, and handle inquiries at the front desk. You will support couriers, mail handling, and basic clerical tasks while coordinating with other teams to ensure smooth operations.

Ideal candidates have strong customer service skills, fluency in English, and Spanish as an advantage. Part-time role with potential for full-time for the right fit.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally with a diverse range of clients.
• Proficiency in receptionist duties and phone etiquette in English & Spanish, including managing bookings via an internal CRM and meeting rooms.
• Solid clerical and administrative skills: data entry, scheduling, and handling of sensitive data and documents.
• Fluency in English; additional languages, particularly Spanish, are an advantage.
• Reliable, punctual, and able to work on-site in Marbella with flexible availability, including weekends and holidays. Must have valid work permit.

Responsibilities

• Welcome guests, deal with couriers and receive mail, and manage check-ins and meeting room bookings.
• Provide information about facilities and services and maintain a professional front-desk presence.
• Answer and direct phone calls; respond to inquiries in person and by email.
• Coordinate with other departments to support member and team needs.
• Perform basic clerical duties: filing, data entry, and handling physical mail and packages.

Skills

Customer service

Communication

Receptionist duties

Phone etiquette

Bilingual EN/ES

CRM

Data entry

Scheduling

Multitasking

Hospitality experience

Tools

CRM

Job description

This is an on-site Receptionist role based at The Pool Marbella. The Receptionist will be responsible for welcoming guests, dealing with couriers & receiving mail, managing check-ins and meeting room bookings, as well as providing information about our facilities & services.

Daily tasks include answering and directing phone calls, responding to inquiries in person and via email, and maintaining a professional and friendly front-desk presence. The role also involves handling reservations, coordinating with other departments to support member & team needs, whilst performing basic clerical and administrative duties such as filing, data entry, and managing physicial mail & packages. The Receptionist is expected to uphold high standards of customer service, ensure accurate record-keeping, and contribute to a smooth and efficient front-of-house operation.

Qualifications

• Strong customer service and communication skills, with the ability to interact professionally and respectfully with a diverse range of international clients.
• Proficiency in receptionist duties and phone etiquette in English & Spanish including managing bookings via our internal CRM, prep, aftercare and upkeep of our meeting rooms and communal spaces and overall handling of inquiries efficiently.
• Solid clerical and administrative skills, such as basic computer literacy, data entry, scheduling, and sensitive data & document handling.
• Ability to stay organized, multitask, and maintain attention to detail in a fast-paced environment.
• Prior experience in hospitality, front desk, or reception is preferred but not required.
• Fluency in English; additional languages, particularly Spanish, are an advantage.
• Reliable, punctual, and comfortable working on-site in Marbella with flexible availability, including weekends and holidays as needed.
• Must have valid work permit
• Ideally ready to incorporate immediately

Do you think you are the right person to join our team?

This is a part time role, but for the perfect candidate we would consider full time.