Recepcionist (20Hrs)

Anonymous; Mos; Presencial; EUR 9000 - 13.000; A tiempo parcial

Descripción de la vacante

Anonymous is seeking a Receptionist to be the friendly face at a busy residence in Pamplona. You will manage front-desk operations, assist residents and guests, and coordinate with multiple departments to ensure smooth daily activity.

The role is part-time (20 hrs/week) with a start date as soon as possible and a temporary end date of 15/6/2027. Strong communication, organization, and proactive service are essential to excel in this position.

Formación

• Experience in reception, hospitality, or customer service.
• Positive, proactive, organized with strong communication.
• Ability to handle queries and complaints professionally.

Responsabilidades

• Be the first point of contact for students, residents, and guests.
• Manage reception operations: queries, complaints, check-ins, check-outs, payments.
• Build relationships with residents and resolve issues to support satisfaction.
• Coordinate with Maintenance and Housekeeping; assist admin duties.
• Monitor building security and handle mail, parcels, tenancy transfers.
• Support sales inquiries, lettings, and property viewings with other teams.
• Ensure policies and values are reflected through excellent service.

Conocimientos

Customer service

Communication skills

Team player

Proactive

Descripción del empleo

Permanent position 20 hrs (3 days per week) | Start date: As soon as possible

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Receptionist in Pamplona and help us create an exceptional experience for our students, residents, and guests.

As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes.

Key Responsibilities:

• Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times.


• Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges.


• Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation.


• Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties.


• Monitor guest access, key handling, and general building security, reporting any concerns when necessary.


• Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers.


• Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance.


• Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service.

Requirements:

• Positive, proactive, and organised team player with great communication skills.


• Strong attention to detail and a genuine passion for customer service.


• Previous experience in reception, hospitality, or customer service is a plus.


• Temporary role until 15/6/2027


• Start date: As soon as possible